Customer Service Representative

Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient access to these medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine.

At Green Life We Value:

• Accountability - We take ownership.
• Collaboration - We help each other to succeed
• Empathy - We care
• Enjoyment - We have fun along the way
• Integrity - We always do what’s right.
• Leadership - We all lead
• Excellence - We are committed to excellence.
• Innovation - We keep challenging the norm.

About The Role

The Customer Service Representative role plays a pivotal role in supporting all services within the facility.

This role primarily involves making outbound calls to new patients who have booked online. In addition, you’ll support a wide range of patient enquiries as part of the team’s daily responsibilities. The role is fast paced and supports the facility 7 days a week

Tasks & Responsibilities

A regular day will see you:

• Answer, screen and appropriately prioritise all telephone calls and enquiries
• Manage patient queries across both the clinic and the dispensary
• Initiate calls from patients who have left messages and follow up on patients
• Conduct new patient calls
• Demonstrating eagerness to learn new skills and immerse yourself in the medical cannabis space
• Manage administration tasks for the group

About You

Passionate employees are the key to our success. If you possess the following, then we would love to hear from you!

• Keen interest to learn more about Medicinal Cannabis (existing knowledge not essential)
• Excellent customer service
• Strong communication skills between all stakeholders
• Dedicated work ethic
• Ability to work well in a team and autonomously
• Eye for detail and accuracy
• Ability to work and make decisions under pressure
• Able to work weekends

Benefits

• 30% off all products and consultations
• Performance bonus
• Gift cards on your anniversary
• Embracing a collaborative, focused, and driven culture that rewards high achievers
• Joining an expanding global company during its exciting growth phase
• Playing a pivotal role in shaping the future of the multibillion-dollar cannabis industry
• Work from our new Burleigh Heads office.

If you think this sounds like the right fit, we would love to hear from you! Click apply now.