Business Analyst – CRM

Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Business Analyst – CRM:

Responsibilities

• Analyze large datasets: Perform rigorous data analysis using SQL, modern data warehouses (e.g., Snowflake), and BI tools to generate actionable insights.
• Financial Data Expertise: Work with financial datasets; exposure to private equity or asset management is preferred.
• Problem Solving & Analysis: Apply hypothesis-driven analysis and problem framing to provide defensible recommendations.
• Requirements Gathering & Documentation: Collect, map, reconcile, and document requirements and data for reliable reuse.
• Agile & Backlog Management: Use Jira and ServiceNow for backlog and incident tracking, supporting Agile delivery practices.
• Communication: Present findings clearly to engineers and senior business leaders, ensuring concise, structured, and audience-appropriate communication.

Requirements

• 3–5+ years of experience in a data/business analyst role.
• SQL proficiency: Joins, window functions, CTEs.
• Experience with modern data warehouses (e.g., Snowflake) and at least one BI tool (Sigma, Tableau, Power BI).
• Strong analytical skills with attention to detail.
• Experience with financial datasets, ideally in private equity or asset management.

Desired

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• 3–5+ years of experience in a data/business analyst role.
• SQL proficiency: Joins, window functions, CTEs.
• Experience with modern data warehouses (e.g., Snowflake) and at least one BI tool (Sigma, Tableau, Power BI).
• Strong analytical skills with attention to detail.
• Experience with financial datasets, ideally in private equity or asset management.