Product Management Director

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The Impact you will have in this role:

The ITP Product Management Director leads a team focused on accelerating product growth and performance by optimizing product usage and adoption through deep client engagement and seamless cross-functional alignment. The role leverages data-driven insights to fuel effective product strategies and drive value-added delivery from product implementation through to adoption. The Director will collaborate across functions, champion client success, and ensure strategic alignment with organizational goals.

Your Primary Responsibilities:

• Lead a product management team to drive product adoption for assigned product areas 
• Collaborate with cross-functional teams (ECO, CCO, internal product teams) to optimize user experience from onboarding through client retention 
• Solicit and leverage voice of client feedback, using data-driven insights to establish problem statements and prioritize improvements 
• Support client, asset class, and market expansion across CTM & ALERT products 
• Support go-to-market activities for new services, features, and functionality 
• Define product growth goals, KPIs, and supervise key metrics and trends to evaluate efficiency 
• Produce data-driven client insights to champion product growth and adoption, supporting optimization and expansion activities 
• Facilitate and lead external working groups and subject matter forums to support industry and product initiatives 
• Ensure customer accountability and quality feedback across all cross-functional teams 
• Lead communication through structured cadences, newsletters, partner syncs, and surveys 
• Assists in product training efforts for all touchpoints to both internal and external customers, inclusive of documentation, publications, E Training tools, FAQ’s
• Encouraged to be SME in an area of the product and, where required, to attend meetings with clients to help with product area of expertise

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's degree preferred with Masters or equivalent experience
• Minimum of 10 years of related experience

Talents Needed for Success:

• Experience in product growth, optimization, and adoption strategies 
• Proven track record to leverage data-driven insights for product strategy and delivery 
• Experience with client engagement, onboarding, retention, and feedback management 
• Ability to define and supervise product KPIs, operational health metrics, and trend analysis 
• Experience supporting go-to-market activities and market expansion initiatives 
• Proven cross-functional collaboration and customer management skills 
• Extensive experience of securities market including listed options and Repo

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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