Workplace Facility Operations Director

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended June 30, 2025, Newmark generated revenues of over $2.9 billion. As of June 30, 2025, Newmark and its business partners together operated from 165 offices with over 8,400 professionals across four continents. To learn more, visit nmrk.com or follow @newmark. 

Job Summary

This role sits at the intersection of facilities management, workplace experience, and corporate real estate strategy, ensuring that building systems, services, and spaces operate optimally in support of employee productivity and well-being.

This position will manage vendor relationships, drive preventive maintenance programs, and ensure regulatory compliance, while delivering a high level of service aligned with company culture and CRE goals.

Essential Job Duties

• Workplace Experience & Employee Support
• Serve as a point of contact for workplace issues (comfort, temperature, lighting, cleanliness).
• Collaborate with HR, IT, and workplace teams to enhance employee experience across offices.
• Maintain hospitality-driven service standards in alignment with corporate culture and expectations.
• Vendor & Service Management
• Manage day-to-day relationships with outsourced service providers (hard and soft services)
• Direct and oversee maintenance programs relating to the interior and exterior condition and appearance of the building(s) across entire portfolio, project management and the service delivery of required services consistent with client objectives and requirements under the direction of the Account Manager.
• Perform project management in new tenant space, working with General Contractors, Landlords and designated vendors to implement standard space layouts and designs.
• Overall responsibility for all Facility Management staff and vendors supporting the portfolio.
• Communicate with staff and vendors to obtain input and recommendations that ensure operational and quality standards are maintained.
• Supervise staff to ensure effective implementation of services in accordance with contractual, performance and quality expectations of the Company and the client.  Prepare and conduct the performance reviews and make salary recommendations for all direct reports. As appropriate, review and approve staff performance reports.
• Responsible for continual communication / interaction with the Client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the building(s).
• Develop and manage to the annual operating and capital budgets for each property in the portfolio with facilities management team, subject to the approval of the Account Manager.  Work with NKF Client Accounting to monitor proper accounting procedures and approve portfolio operating expense activity.
• Responsible for the selection of contract services, vendor negotiation of service agreements and day-today monitoring of vendor performance to assure full compliance with standards established within the service agreement.
• Provide oversight of space planning, construction, move management oversight, and facility-related services contracts for assigned building(s).
• Ensure that appropriate disciplines, inspections and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Ensure timely completion of preventive maintenance and reactive work orders generated by CMMS system.
• Ensure data associated with the building(s) are updated in the CMMS system as required.
• Ensure all services are supported by valid purchase orders that are consistent with budget.
• Ensure associated vendor contracts are procured in accordance with client and corporate guidelines. Maintain library of vendor contracts on site and electronically and a summary of these contracts as prescribed by corporate guidelines.
• Perform invoice verification for all facility-related service providers and provides input to support monthly financial reporting.
• On-site point of contact for any type of audit or inspection.
• Participate in the development of site-level Emergency Preparedness Plans and Business Continuity Plans for portfolio.
• Enforce and facilitate all Environment, Health and Safety policies and plans, including Emergency Preparedness Plans and Business Continuity Plans.
• Where necessary, work with Landlords, Property Managers and REITs to ensure expected delivery of client requirements.
• Responsible for monitoring, compliance, scheduling and record keeping of all regulatory compliance applicable to the buildings(s).
• Ensure site inspections of assigned properties are performed routinely and coordinate action plans with onsite teams to resolve non-compliance items.
• Responsible for performing Fire Drill training and coordinating fire drills for applicable buildings.
• Review the regions performance on a continuing basis and establish proper measures of performance in accordance with established metrics and in compliance with the terms of the Management Agreement.
• Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address necessary issues to keep unsatisfactory performance, disruptions, and discontent to a minimum. Maintain effective two-way communications between you and your staff and the client.
• Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
• Provide monthly operating data detailing current assessment of facility management performance - portfolio performance, budget variances and continuing operating initiatives for portfolio.
• Responsible for portfolio wide assistance of the client in the preparation of long-term strategy programs by continually seeking creative methods to increase portfolio operating efficiencies, decrease operating costs, drive cost savings and cost avoidance opportunities and provide an enhanced real estate environment for corporate client.
• Ensurescompliance with corporate and client safety policies and procedures.
• Coordinate with client Risk Management in scheduled facility safety meetings.
• Collaborate with client on sustainability initiatives.
• Available for after hours, 24/7 support for emergency issues, as needed.
• May perform other duties as assigned. 
• Serve as a point of contact for workplace issues (comfort, temperature, lighting, cleanliness).
• Collaborate with HR, IT, and workplace teams to enhance employee experience across offices.
• Maintain hospitality-driven service standards in alignment with corporate culture and expectations.
• Manage day-to-day relationships with outsourced service providers (hard and soft services)

Skills, Education and Experience

• Bachelor’s degree in Business Administration, Real Estate, or a related field; or equivalent experience
• Minimum ten (10) years experience in property and/or facilities management
• Project management experience, delivering tenant fit-outs (fit-ups), from planning through closeout
• Facilities management certification preferred (e.g., IFMA Certified Facility Manager)
• Exceptional interpersonal, written, and verbal communication skills
• Strong negotiation and problem-solving skills; able to identify issues and implement solutions quickly
• Strong planning and organizational abilities with keen attention to detail
• Proven team leadership and vendor/contractor management skills
• Ability to manage multiple projects simultaneously and make sound, timely decisions
• Proficiency with Microsoft Outlook, Word, PowerPoint and Excel 

Working Conditions: Normal working conditions with the absence of disagreeable elements

Salary: The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.