Principal Systems Administrator – Helpdesk Sys Admin (25-501)

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems—Launch and Missile Defense Systems offers an excellent opportunity for a Principal Systems Administrator – Helpdesk Sys Admin (25-501) to join our team of skilled and diverse professionals. This role, based at Schriever Space Force Base in Colorado Springs, CO, is crucial in supporting the U.S. President, the Secretary of Defense, and combatant commanders at strategic, regional, and operational levels.

This role does not provide relocation assistance and requires on-site work with no remote options.

Position Overview:

The Command and Control, Battle Management, and Communications (C2BMC) program is a crucial component of the Missile Defense System. It provides a vital operational platform that enables the U.S. president, the Secretary of Defense, and combatant commanders at strategic, regional, and tactical levels to systematically plan missile defense operations, monitor battle progress, and actively control networked sensors and weapon systems to meet global and regional mission objectives. C2BMC offers a layered missile defense capability, delivering an optimized response to threats across all ranges and flight phases. It acts as a force multiplier by connecting, integrating, and synchronizing autonomous sensor and weapon systems and operations both worldwide and locally to boost overall performance. Additionally, C2BMC is a key component of all ground and flight tests that verify and demonstrate the missile defense system's current and future capabilities.

The individual in this role will serve as the primary point of contact for all user interactions and issues, providing support through in-person visits, secure phone calls, email, and instant messaging. As a customer-facing position, the person must combine excellent customer service skills with strong IT knowledge and feel comfortable diagnosing and troubleshooting problems for remote users on a daily basis. Key responsibilities include creating domain accounts with restricted security group access, performing user password resets, troubleshooting user virtual desktop infrastructure (vDI) and thin client systems, and installing and supporting applications. The role also requires close collaboration with the Active Directory team and compliance/patching administrators to enhance update processes and procedures. Additionally, it involves monitoring dedicated helpdesk phone lines and chat channels to handle C2BMC-G team requests and routing user requests to the appropriate support teams for resolution.

Essential Functions:

• Reset User Passwords

• Troubleshoot user VDI issues
• Install and troubleshoot applications for users
• Troubleshoot user thin client problems
• Collaborate with the Active Directory team and compliance/patching admins to update processes and procedures
• Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team
• Route user requests to the appropriate team for assistance
• Troubleshoot user VDI issues
• Install and troubleshoot applications for users
• Troubleshoot user thin client problems
• Collaborate with the Active Directory team and compliance/patching admins to update processes and procedures
• Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team
• Route user requests to the appropriate team for assistance

Basic Qualifications:

Please list your current security clearance and IAT or relevant certifications on your resume, if applicable.

• A Bachelor’s Degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field from an accredited university is preferred, along with 5 years of experience; or a Master’s degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree
• Applicants must have a current, active in-scope DoD-issued Top Secret security clearance at the time of application, which is required to start with the eligibility for SCI and SAP
• Candidates with an active DoD 8140 certification at IAT Level II or higher (e.g., Security+, GSEC, SCNP, SSCP, CISSP, CASP, CISA, GSE, SCNA) are strongly preferred at the time of application. If such a certification is not held, it must be obtained within 40 days of the start date. The selected candidate will be responsible for securing and maintaining their DoD 8140 certification on their own personal time and at their own expense. Candidates who fail to obtain the required certification within 40 days will be evaluated for removal and subject to termination
• Create domain accounts and manage restricted security group additions
• Experience in system administration for both Windows Server and Linux operating systems
• Experience with troubleshooting and resolving technical issues for users in an enterprise environment
• Experience with Active Directory, including user management, creating and applying security groups, and implementing and applying group policies against user and computer objects
• 3 to 4 years of experience supporting users in an enterprise-level system
• Some experience with writing standard operating procedures (SOP) documentation
• Comfortable engaging professionally with users and customers in an IT service environment, including via phone, email, IM, and face-to-face interactions
• Experience installing and troubleshooting Windows and Linux applications
• Familiar with using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future reference
• Ability to write and edit technical documentation of processes and procedures in solutions like Atlassian Confluence

Preferred Qualifications:

• Familiarity with scripting languages like PowerShell, Bash, Python, and automation tools such as Ansible
• Experience with using a help desk ticketing system, such as Atlassian JIRA, for recording details of work performed and tracking information for future reference
• Ability to develop documentation, including standard operating procedures (SOPs) for complex technical solutions and processes, using enterprise tools such as Atlassian Confluence
• Experience supporting users in an enterprise-level system, showcasing your ability to resolve complex technical issues and deliver effective solutions
• Experience in designing, developing, and maintaining Ansible playbooks, roles, and modules
• Prior experience with a hyperconverged on-premises cloud platform such as Nutanix or VMware
• Experience with Windows 10/11 administration in an enterprise setting
• Experience with Red Hat 7, 8, and 9 in an enterprise environment
• Microsoft Active Directory for tasks like creating or updating users
• Experience in designing, developing, and maintaining Ansible playbooks, roles, and modules
• Prior experience with a hyperconverged on-premises cloud platform such as Nutanix or VMware
• Experience with Windows 10/11 administration in an enterprise setting
• Experience with Red Hat 7, 8, and 9 in an enterprise environment
• Microsoft Active Directory for tasks like creating or updating users

What We Can Offer You:

Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success. The benefits provided by Northrop Grumman offer flexibility and control, allowing you to select options that best meet your needs and those of your family. Your benefits will include the following:

·         Health Plan

·         Savings Plan

·         Paid Time Off

·         Education Assistance

• Training and Development
• Flexible Work Arrangements

https://benefits.northropgrumman.com/us/en2/BenefitsOverview/Pages/default.aspx

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Additional Northrop Grumman Information:

Primary Level Salary Range: $91,200.00 - $136,800.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.