Team Manager-RELATIONSHIP BANKING GROUP-Customer Service

Team Manager Comm. Bank HO & Support-Customer Service
 

• Managing Customers queries via – Voice, Email, Walk-ins & Escalation
• Ensuring the SLAs target to be achieved
• Managing the cross – sell team – generating Leads and following up for the closure of the leads generated
• Managing all the channel through which leads are accumulated
• Managing MIS of Inbound call center & cross sell team
• Co-ordinating with different stakeholders
• Experience in managing Call Centre SLAs
• Must have handle team – minimum team size of 20 team member
• Should have good Excel knowledge along with Power-point presentation
• Good command over language