Onboarding Officer-Video KYC-Digital Banking Kotak 811-Regional Sales

Job Role:

• Video call customers to complete the Full KYC
• Verify the details submitted by the customer while opening the account and Documents submitted are matching
• Ensure VKYC is completed by the Right Party only
• Should maintain a good relationship with the customer throughout the KYC process.
• Cross-sell other banking products.
• Give complete and correct information on all the products pitched to the customer
• Take call backs in case the customer is busy and ensure the follow up is done on time
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on conversion and Cross selling as defined from time to time.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

• Graduate with decent English communication.
• Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
• Candidate should have a pleasing personality and should be presentable.
• Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
• Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts