25-6035: Continual Improvement (CSI) Manager - DC Metro

Continual Improvement (CSI) Manager
Job ID: 25-6035
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Location: DC Metro

Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do:
The Continual Improvement (CSI) Manager is responsible for leading process improvement initiatives across IT services, ensuring efficiency, effectiveness, and alignment with organizational and customer objectives. This role emphasizes applying ITIL and Lean Six Sigma methodologies to baseline, track, and measure improvements while embedding user-centered design principles into service management.

Responsibilities will include but are not limited to:

• Drive continual service and process improvements across programs in alignment with ITIL CSI practices.
• Establish baselines, track progress, and report on improvements and gained efficiencies.
• Apply Lean Six Sigma methodologies to improve operational performance.
• Collaborate with stakeholders to identify improvement opportunities and implement structured solutions.
• Ensure compliance with RFQ requirements and deliver measurable value to customers.
• Support integration of user-centered/human-centered design principles into improvement initiatives.
• Develop metrics and dashboards to quantify service performance improvements.

What You’ll Need:

• Lean Six Sigma Green Belt Certification
• Experience driving process improvements, baselining, and tracking service improvements, including reporting efficiencies
• ITIL Certification

Set Yourself Apart With:

• Lean Six Sigma Black Belt or Master Black Belt.
• Experience managing established service levels and developing new service levels on a contract with a large Government agency.

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.