Senior Human Resources Associate (People Analytics and Workforce Planning)

Special Notice: The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”
  Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.
                                            ICAO Core Values: Integrity, Professionalism, Respect for Diversity.
  THE ORGANIZATIONAL SETTING  

The Human Resources Branch (HR) within the Bureau of Administration and Services supports ICAO’s People First strategy, focusing on People Growth, Organizational Effectiveness, and the Employee Experience. HR is strengthening its data and analytics capabilities and delivering a workforce planning, employee engagement, employee reward and recognition programme that foster a values-driven, high-performance culture.

Under the direction and guidance of the Human Resources Specialist (Talent and Organizational Development), the incumbent will contribute to strategic workforce planning, employee engagement and recognition initiatives, people analytics and workforce insight. The role ensures continuity of key organizational development initiatives while strengthening the link between HR analytics, engagement, recognition, and workforce planning.
 

MAJOR DUTIES AND RESPONSIBILITIES   Function1 (incl. Expected results)

Workforce Planning And Organizational Alignment:

• Support the bureau and office workforce planning exercises through data collection, workforce demand and supply analysis, and preparation of planning tools, templates, and reports.
• Conduct data analysis, prepare scenarios, and document options, supporting the roll out of organizational realignment initiatives.
• Consolidate and draft workforce reports, highlighting trends, risks (e.g. retirements, gender, geographical representation, diversity gaps), and recommendations.
• Prepare the annual and triennial Status of the Workforce reports for Council and Assembly meetings, and related workforce and HR planning documents, including drafting speaking notes and minutes of meetings.
• Provide administrative and analytical support to organizational alignment or restructuring exercises, including scenario preparation and documentation.  

Function 2 (incl. Expected results)   Employee Engagement & Experience:

• Provide data and inputs into design of global staff engagement surveys and pulse checks; coordinate with the team in the rollout of the survey, and follow-up, including preparation, communications, data consolidation, and logistical arrangements.
• Prepare documents and analysis, organize workshops with bureaus and offices, monitor the implementation of actions derived from the survey results and insights, and organize training, provide guidance on the use and update of the action planning tool.
• Administer and enhance employee award and recognition programmes, including long-service awards and staff achievement awards, by coordinating with the Staff Award and Incentives Board, verifying eligibility, preparing internal communications, and managing logistical arrangements for award processes and events.
• Prepare dashboards, reports, and presentations on staff engagement and recognition trends, and support the action planning process by ensuring results are accessible, user-friendly, and actionable for managers and staff.  

Function 3 (incl. Expected results)

Data Governance, People Analytics and Insights

• Serve as the focal point for HR data quality and governance, ensuring accuracy, consistency, and integrity of HR information across all systems.
• Develop and maintain HR dashboards, scorecards, and analytics products (e.g. Oracle/Quantum, Data Warehouse, Power BI, ServiceNow) in collaboration with ICT and HR technology officer, providing actionable insights on people management.
• Build HR colleague’s capability to self-serve routine reports through training, guidance, and user-friendly tools, ensuring accountability for day-to-day reporting remains with respective HR teams.
• Analyze internal customer feedback and satisfaction data from ServiceNow, MS Forms, and other tools, identifying trends and offering recommendations to strengthen HR service delivery and the staff experience.  

Function 4 (incl. Expected results)

Capacity Building and Continuous Improvement

• Deliver guidance, training and coaching sessions, and practical tools to strengthen HR colleagues’ capacity to use data and analytics effectively.
• Review, streamline and implement improvement to workforce data collection, reporting and analysis, enhancing accuracy, timeliness and usability of HR information.
• Monitor emerging trends HR analytics and workforce planning, piloting and implementing new approaches and tools to improve workforce planning and employee engagement.
• Ensure HR teams meet reporting requirements by monitoring compliance, providing guidance and tracking progress on agreed standards, fostering a culture of accountability and data-driven decision-making.  

Function 5 (incl. Expected results)   Performs other related duties, as assigned.
  QUALIFICATIONS AND EXPERIENCE   Education   Essential

• High school diploma or equivalent is required.

Desirable

• A university degree in Human Resources Management, Business Administration, Organizational Psychology, Data Analytics, Statistics, or related field.

  Professional experience   Essential

• A minimum of seven (7) years of progressive experience in human resources or a related field, within an international organization, Government or any large public/private sector organization. 
• Proven experience in HR analytics, workforce data, and reporting using HRIS, dashboards, or visualization tools (e.g., Power BI, Tableau, Workday, SAP SuccessFactors, Oracle HCM).
• Experience in analyzing HR or workforce data and translating findings into actionable insights.
• Experience in conducting research and surveys on HR issues.

Desirable

• Hands-on experience in workforce planning and/or organizational design.
• Experience in survey design, engagement programme, and recognition initiatives, with the ability to link        employee feedback to actionable organizational improvements.
• Experience in leading cross-functional projects and embedding best practices in HR operations.  

Languages   Essential

• Fluent reading, writing and speaking abilities in English.

Desirable

• A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).  

COMPETENCIES

Professionalism: Excellent policy and report writing skills. Ability to produce and analyse statistics. Ability to work independently and take initiative to follow-up with colleagues in ICAO and counterparts in other UN organizations. Ability to multi-task and prioritize a variety of work demands and schedules.  Meticulous and detail-oriented with the ability to focus on finite figures, tables, statistics and documents to ensure accuracy as well as compliance with editorial requirements.  Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments; and accepts joint responsibility for team shortcomings. 

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed. 

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work for work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. 

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. 

Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. 
 

CONDITIONS OF EMPLOYMENT

Please note that this is a locally-recruited position and restricted to Canadian Citizens, Permanent Residents of Canada and applicants with a work permit.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three (3) years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level Net Base Salary per annum

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HOW TO APPLY Interested candidates must complete an on-line application form. To apply, please visit: ICAO Careers website.
  NOTICE TO CANDIDATES ICAO does NOT charge any fees or request money from candidates at any stage of the selection process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.