MEDIC ONE PROGRAM MANAGER

The salary for this position is: $8,314.00 - $11,087.00 monthly.

Are you passionate about advancing emergency medical services and committed to fostering excellence in prehospital healthcare? Thurston County is seeking a dynamic Medic One Program Manager to lead curriculum development, ensure high-quality training, oversee staff and budgets, and drive innovative community outreach. This role offers the unique opportunity to shape the future of EMS through collaboration, continuous improvement, and direct engagement—making a lasting impact for both responders and residents across our region.

Essential functions may include, but are not limited to, the following:

• Develops and approves curriculum, training objectives, and instructional strategies for EMS programs. 
• Sets training goals in collaboration with stakeholders and ensures compliance with legal requirements. 
• Investigates patient care complaints, conducts quality assurance reviews, and researches new protocols and techniques. 
• Collaborates with agencies and programs to address the training needs of the Thurston County Medic One system. 
• Coordinates with Washington State Department of Health for protocol and program approvals. 
• Gathers and analyzes data to support EMS initiatives and improvements. 
• Hires, trains, and manages Medic One Training Coordinators, supporting certification and record-keeping. 
• Manages the training program budget and maintains equipment inventory, recommending updates as needed. 
• Engages with the community through public education, presentations, outreach events, and representing the system on various committees. 

To view the full job classification, click here: Medic One Program Manager 

Working Conditions:

• Work Environment – 
• Primarily office environment, classrooms, fire stations, and other areas as required 
• This position is required to maintain their EMS certification.  This will require occasional work in a clinical setting (both in-hospital and in the field). 
• Schedule – 
• Monday – Friday, 7:00 a.m. – 4:00 p.m. Workload demands may require work outside the assigned work hours. EMT training, CPR training, and paramedic training may require work afterhours and/or on weekends. 
• Travel Requirements 
• This position requires frequent travel between Thurston County Medic One and EMS/Fire agencies, to incident sites, to community events, and to training locations to ensure effective coordination and administration.
• This position is required to independently transporting equipment, supplies, and documents necessary for operational continuity and high-quality service delivery.
• This position may be called upon to respond rapidly during emergencies, requiring reliable, immediate access to a vehicle to support emergency response and field operations
• Customer Interactions – 
• Daily interactions via phone, in-person, and video with Thurston County staff and the public. 
• Primarily office environment, classrooms, fire stations, and other areas as required 
• This position is required to maintain their EMS certification.  This will require occasional work in a clinical setting (both in-hospital and in the field). 
• Monday – Friday, 7:00 a.m. – 4:00 p.m. Workload demands may require work outside the assigned work hours. EMT training, CPR training, and paramedic training may require work afterhours and/or on weekends. 
• This position requires frequent travel between Thurston County Medic One and EMS/Fire agencies, to incident sites, to community events, and to training locations to ensure effective coordination and administration.
• This position is required to independently transporting equipment, supplies, and documents necessary for operational continuity and high-quality service delivery.
• This position may be called upon to respond rapidly during emergencies, requiring reliable, immediate access to a vehicle to support emergency response and field operations
• Daily interactions via phone, in-person, and video with Thurston County staff and the public. 

Who We Are:

Thurston County Medic One is proud to be at the forefront of emergency medical services, making a tangible difference in people’s lives every day. Our primary programs involve workforce training, clinical oversight, quality improvement engagement, and community engagement.  We financially and logistically support our 12 public fire agencies and 3 private agencies with the tools that they need to be successful in providing industry-leading care to our 300,000 residents and those that visit to work and plan in Thurston County.  Come to Thurston County to lead, innovate, and inspire—your leadership can transform our EMS system.

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage

What We Offer Our Employees:

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com.

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. 

Qualifications:

• Bachelor’s degree with major course work in a health care area, public administration, or a closely related field and EMS training credentials. Additional experience may substitute for education on a year-for-year basis.
• Five years of experience as a field paramedic or an Emergency Management Technician (EMT.)
• Paramedic or EMT certification (State and/or National Registry) current within the last 5 years.
• Current Washington State Driver's License or have obtained an appropriate accommodation.

Desired Skills:

• Experience as an Emergency Management Services (EMS) trainer/educator at the paramedic level. 
• Experience as a Senior EMS Instructor/Evaluator.
• Supervisory experience. 
• Experience in fire services.
• Ability to speak and write clearly and effectively.
• Ability to establish and maintain effective working relationships with paramedics, EMTs, fire departments, public and private officials, the public and other agency personnel, including hospital staff and administrators.
• Ability to organize and prioritize workload. Ability to work in a multi-agency environment.
• Ability to interpret and understand applicable state and federal laws and regulations. Ability to utilize a personal computer and a variety of software programs.
• Knowledge of quality assurance and complaint resolution procedures. 
• Knowledge of budgeting procedures for public agencies.
• Knowledge of education theories and techniques, including preparation and delivery of instructional material for adult learners.

Other Related Recruitment Information:

Questions about this recruitment? Please contact: Ben Miller-Todd, ben.miller-todd@co.thurston.wa.us, (360) 522-2220

This Position Is:

• Not represented by a union
• Eligible for benefits
• Not eligible for overtime under the Fair Labor Standards Act (FLSA)

Items Requested For Consideration:

• Application
• Resume
• Letter of Interest

Anticipated Recruitment Timeline:

• Virtual Interviews: October 20th and 21st *
• In-Person Interviews: November 13th and 14th *
• Employment to start no earlier than December 1st, 2025 and expected to start no later than January 2nd, 2026. 

*For those candidates selected for in-person interviews and traveling from outside of the Puget Sound region, travel reimbursement instructions will be provided in accordance with Thurston County policy and GSA travel reimbursement rates for travel, lodging, rental vehicle, and meals. 

Should an applicant be unable to attend the virtual or in-person interviews, they will be removed from the recruitment process. 

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498.  Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.