Sotik Branch. Service Quality &Compliance Manager

To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.

Facilitate adequate branch resourcing.

Efficient cash management within the branch and productivity of tellers. 

Manage and implement branch Business continuity plans.

Manage branch risk: RCSA, KCSA & KRI’s are up to date; incidents are mitigated/escalated.

Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.

Ensure effective resolution of Audit issues. 

Motivate, coach, and develop a high performing team.

Facilitate and coordinate branch asset management.

Ensure collection of all revenue due to the bank, validation, and submission of reports & returns

Facilitate and implement new initiatives and projects within the branch.

The Person

For the above position, the successful applicant should have the following: - 

• University Degree from a recognized institution 
• 3 years’ experience in a Supervisory position in banking operations and cash management.
• Sales or business development experience will be an added advantage. 
• Excellent communication and negotiation Skills. 
• Strong leadership skills. 
• Good interpersonal skills.
• Excellent planning, organizing, problem solving and analytical skills.
• A good understanding of risk, credit policies and procedures. 
• Proficiency in MS Office Suite.