Hardware Support Specialist

Key Responsibilities

• To perform deployments of new hardware in adherence to the Bank’s standards and best practice. 
• Determine and enforce end user hardware specifications and configuration standards
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
• Research, testing and implementation of new hardware technology and  related software as needed to enhance performance of existing equipment
• Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
• Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
• Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have the following: 

• Bachelor's degree in IT or related sciences. 
• Professional qualification/certification in project management is an added advantage
• Professional qualification/certification in MCSE, CompTIA A+. 
• 2 years’ work experience in the same or related role, with at least: -
• 2 years’ experience/Knowledge of end user hardware and related peripherals. 
• 1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
• 2 years’ experience or knowledge in Operating systems (windows, Unix)
• 1-year experience in Network Services and protocols
• 1-year experience in Internetworking Technology. 
• 1-year experience in Active Directory Domain Services
• 1-year experience in Messaging and Collaboration is desired. 
• 1-year experience in Database management systems is desired. 

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation:  Group Name Change,   Name Change Certificate,  KCB Advise on Non-Operating Holding Company,  KCB Group Structure,  Kenya Gazette Notice.