Senior Manager-Risk GNS Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This newly created position will play a critical role in owning and managing GNS wide Business Operations activities particularly relating to Governance, remediation and reporting.

This role is part of a newly built high profile, fast paced and business critical team which will be focused on ensuring a strong risk management environment within GNS.

The successful candidate will report directly to the VP, GNS Business Operations and will work with GNS teams across geographies leading a range of high impact initiatives and ongoing risk management and governance processes.

Key Responsibilities:

• Play a key role in coordinating the preparation for GNS Deal Council and GNS Risks Management Forum
• Lead the reporting and monitoring of open OREs across GNS
• Identify common ORE root causes; launch and lead initiatives to address identified root causes
• Own and active manage GNS partner inventory ensuring accurate and up to date information with strong data governance
• Support the build and roll-out of a CRM tool for GNS migrating key processes across the prospect and partner lifecycle into this new tool
• Project manage GNS efforts in relevant IAG audits and FRB engagements as needed
• Help drive awareness, consistency and standardization across GNS teams on the above-mentioned processes

Qualifications:

• Strong project management experience with ability to influence and drive change
• Self-starter with excellent problem-solving skills and critical thinking
• Proven ability to understand complex end to end processes
• Output oriented mindset and working well under pressure to execute at pace
• Excellent written and verbal communication skills, confident presenting to senior management & creating compelling messaging to drive change
• Strong relationship management skills across stakeholders of all levels
• Flexibility to quickly adapt to a dynamic and changing environment. Ability to re-focus according to business wide strategic priorities
• 5+ years of experience in compliance, control management or internal audit

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

·      Competitive base salaries 

·      Bonus Incentives

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.