Project Analyst II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Global Services (GS), the Global Consumer Servicing & Fulfilment (GCSF) organization is a team of 10,000+ dedicated colleagues and partners who put our customers at the center of everything they do. GCSF consists of Customer Care Professionals, leaders and support teams who work to deliver extraordinary service every day to American Express consumer Card Members around the world.  The teams are in more than 20 countries and span frontline operations, servicing strategy and partner management. Global Partner & Operational Support (GPOS) is a global team consisting of more than 3,000 colleagues and partners (who manage strategic 3rd party servicing (risk) relationships and deliver customer value & efficiency across both servicing and business marketing teams) – all centered around Customer First priorities. The Global Business Integration (GBI) team is responsible for delivering business & regulatory driven changes across the Customer Engagement Network (CEN). We partner with stakeholders across Global Services Group (GS), Control Management, Compliance, Marketing, Product, and Capabilities to ensure readiness for product, regulatory, and servicing changes.

How will you make an impact in this role?

As an Analyst, you will play a hands-on role in driving execution of GBI initiatives. You will support project delivery, ensure front-line readiness, and contribute to process optimization across market(s). This role is ideal for someone with strong organizational skills, a passion for customer experience, and a desire to learn or enhance project/change management in a global environment.

• Support & lead implementation of change initiatives across market and or region, ensuring minimal servicing disruption.
• Conduct analysis, prepare project documentation, and monitor progress against milestones.
• Partner with cross-functional teams to ensure operational readiness
• Coordinate and communicate when Key incidents or events occur impacting Global Services CEN
• Provide subject matter expertise on products, policies, procedures, and servicing capabilities.
• Assist with risk and issue tracking and contribute to mitigation planning.
• Prepare materials to support governance approvals and stakeholder updates.
• Contribute to capacity planning, defect elimination, and process improvements.
• Build effective working relationships with business partners and internal teams.

Minimum Qualifications

• Basic knowledge of Global Service operations and/or change management principles.
• Membership Rewards servicing expertise preferred.
• Strong organizational and time management skills, project experience and demonstrated ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Analytical thinker, able to interpret data and identify insights.
• Communication and Relationship-building skills with the ability to collaborate across functions.
• Curious, proactive, eager to grow and to develop project management expertise.

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.