Senior Manager - Audit Resourcing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Internal Audit Group at American Express 

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About The Role

The Internal Audit Group (IAG) is seeking a Senior Manager – Audit Resourcing to lead and enhance resource planning, capacity management, and third-party oversight activities. This role will support the annual audit plan by delivering analyses and reporting that provide IAG leadership with the insights needed for resourcing decisions, while driving operational efficiencies.

Key Responsibilities:

• Manage IAG’s resource planning tool and lead resource allocation activities, ensuring accuracy of capacity data and optimal utilization across audits and projects
• Produce dashboards and reports on utilization, forecast accuracy, and staffing needs for IAG leadership, and regularly communicate insights on gaps and variances
• Leverage resourcing information to inform staffing decisions, connecting data to audit plan requirements
• Provide analysis to support the annual audit planning process and real-time monitoring of planned vs. actual hours, proactively flagging under/over-utilization
• Manage end-to-end vendor processes to ensure adequate governance and optimization of IAG’s third-party spend; activities include on/offboarding, drafting Statements of Work (SOWs) in coordination with procurement and IAG leadership, monitoring accruals and invoices, and ensuring compliance with IAG procedures
• Prepare presentations and reporting materials for IAG Management and the Audit Committee, including capacity metrics and third-party analyses
• Drive standardization, automation, and continuous improvement of capacity management and vendor oversight processes
• Participate in IAG’s audit reporting processes for Audits, Special Reviews, and Finding Communications, including readiness checks, quality reviews, and distribution
• Assist with external benchmarking, maintain awareness of current, best-in-class internal audit practices, integrating opportunities for IAG
• Support the design and timely implementation of special initiatives in IAG, including solving issues and mitigating risks with effective strategies and collaboration; support the regulatory response, remediation, and implementation of changes related to regulatory issues
• Delegate tasks, provide guidance, coaching and feedback to team members, as needed

Minimum Qualifications:

• 6+ years of experience
• Prior experience working at a Big Four / G-SIB
• Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions 
• Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
• Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
• Applies control theory and professional auditing practices throughout the audit lifecycle
• Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes

Preferred Qualifications:

• Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
• Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.