Community Program Manager II (Intensive Case Management)

Community Program Manager II (Intensive Case Management)

Job Overview

Location/Schedule: This position is located at the Plaza Health Center located in SE Portland, OR. The schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Position: Program Manager II

Program: Intensive Case Management (ICM)

Cascadia’S Mission And Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Program Description: Intensive Case Management (ICM) is a community-based, interdisciplinary team that provides flexible services tailored to each person’s changing needs and personal recovery goals. Rather than being time-limited, the length of services depends on each participant’s level of need and engagement, with referrals coming through CareOregon and county Choice programs, connecting us with individuals who can benefit most. Our team is made up of community counselors, skills trainers, and peer providers, and we are working to expand by collaborating with medical staff to support a fully integrated approach. ICM is designed for individuals with serious mental illness (SMI) who benefit more from community-based services than traditional clinic-based care. Our goal is to meet participants where they are, walking alongside them in their recovery journey, often using integrated dual disorder treatment to help them reach their goals.

Position Description: The Program Manager II works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

This position must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

General:

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
• With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints
• Assist with the development of an operating budget to support the programs goals and objectives.
• Monitor expenditures monthly and control costs; justify significant budget variances.
• Attend both internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Supervisory Oversight:

• Provide regular supervision, coaching, and annual training oversight for direct reports.
• In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.
• Establish work plans and priorities for staff members, assess the progress of staff members.
• Promote and complete annual employee training requirements on a timely basis.
• Demonstrate commitment to continuing professional development.
• Provide direction and coach staff in Standard Operating Procedures (SOP), Electronic Health Records (EHR), Trauma-Informed Care (TIC), Feedback Informed Treatment (FIT), evidence-based practices, community resources, crisis management, harm reduction, Oregon Administrative Rules (OAR), HIPAA, and mandatory reporting.

Leadership

• Take the initiative in thought leadership, innovation, and creativity.
• In collaboration with leadership team develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission.
• Create, model, and maintain a work culture that supports Cascadia’s Values.
• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
• Perform other duties as assigned.

Qualifications

Education:

• Required: Master’s Degree in a behavioral science field from an accredited college or university. Must demonstrate the competencies as outlined in the Oregon Administrative Rule’s (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP).

Experience:

• Required: Minimum five years of experience in community mental health or related field. 3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience

Specialized Knowledge, Skills and Abilities

• Understand the unique clinical needs of individuals served.
• Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
• Understand and align with harm reduction philosophies and trauma informed care.
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to collaboration and problem-solving to meet deadlines
• Operate computer hardware and software at a level needed to effectively perform job functions.
• Highly resourceful team-player, with the ability to also be extremely effective independently.

Other:

• Employee must possess a valid driver’s license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.
• All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Working Conditions

Environmental: Work is performed in one or more of the following: administrative and clinical offices, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Cascadia is an Equal Opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at peopleandculture@cascadiabhc.org

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

86166.3

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92321.64