Business Analyst

Business Analyst:
We are seeking a skilled and motivated Business Analyst with US healthcare experience 
to join our Customer Service Product Engineering team
The Business Analyst acts as a crucial link between business needs and technology solutions focused on 
improving customer service within the US healthcare landscape
The ideal candidate has strong analytical abilities
excellent communication and interpersonal skills and a solid understanding of business operations and IT systems

Responsibilities
Collaborate with stakeholders to identify business needs gather detailed requirements
and define project objectives and scope
Translate business needs into clear and well structured requirements documentation 
including business requirements documents BRDs functional requirements specifications FRS 
user stories and use cases Analyze and document current state processes and identify areas for improvement
Collaborate with product owners developers and testers to ensure a clear understanding of requirements
Participate in testing and validating new systems and processes including user acceptance testing UAT 
to ensure they meet specified requirements and quality standards
Participate in project meetings and provide regular updates on progress
Prioritize requirements and communicate findings and recommendations effectively
Identify and mitigate project risks and issues escalating appropriately and providing recommendations and solutions to resolve them
 

• Qualifications
• Required bachelor's degree with Proven experience typically 6+ years f experience in Business Analysis preferably within the US healthcare industry
• Strong analytical and problem-solving skills
• Excellent communication interpersonal and presentation skills
• Proficiency in using business analysis tools and techniques
• Ability to work independently and as part of a team
• Preferred but not mandatory
• Experience in customer service or benefits administration of US Healthcare Customer Service AGM Pega Frame work Experience
• Experience working with Pega applications
• Familiarity with Agile development methodologies
• Shift Week off No