Residential Property Support Specialist

BruntWork.com

Hybrid

Remote

Part Time

This is a remote position.

Schedule:

Mondays to Fridays, 7:00 am to 11:00 am, London, UK
20 hours per week

About Us

We are a growing property management business overseeing 150 units across six landlords, focused on single-let properties. Our mission is to provide exceptional service to both landlords and tenants while maintaining compliance, organisation, and efficiency in all aspects of property management. We use Arthuronline as our tenant management system and Google Drive for documentation. Communication with tenants and landlords is managed through our company email system.

Role Overview
We are seeking a skilled, proactive, and highly organised Administrative Assistant to support our property management operations. This role goes beyond basic admin—it requires strong analytical skills, excellent written communication, and the ability to think ahead, prioritise effectively, and work independently.

You will work closely with the client, providing key administrative and operational support across repairs, compliance, lettings, and tenant communication. The right candidate will be detail-oriented, quick to learn, and confident handling correspondence, spreadsheets, and documentation with minimal supervision.

Key Responsibilities:

Repairs & Maintenance
Monitor and update the repairs report daily.
Notify tenants via Arthuronline when repairs are logged and update status once complete.
Rent & Arrears Management
Run and review 7-day arrears reports twice weekly and full arrears reports weekly. Analyse data to identify issues.
Decide on which approach to take with regards to each Tenant in arrears and send messages via Arthur or letters via Stannp.com when required.
Support in preparing UC47s and possession paperwork as needed.
Safety & Compliance
Manage and update compliance trackers (Electrical Safety, EPCs, etc.).
Validate certificates, update trackers/Google Drive, and ensure records in Arthur are current.
Lettings & Tenancy Administration
Advertise properties on OpenRent and manage viewing requests.
Review applicant documentation and maintain eligibility tracker.
Manage tenancy agreements, documentation, and update trackers.
Process rent increase notices and Right to Rent checks.
Administrative & Analytical Support
Draft, proofread, and send professional emails and letters on behalf of management.
Download, file, and organise invoices, rent schedules, and property documentation.
Collate bi-monthly rent schedules and provide analytical overviews of rent positions for the Landlord
Maintain trackers for fire alarm checks, landlord licences, and other compliance.
Prepare and update spreadsheets and reports for management.
General Support
Anticipate needs, prioritise tasks, and ensure urgent matters are handled promptly.
Respond to tenant and Director's queries with professionalism and clarity.
Provide ad hoc administrative support as directed.

Requirements

5+ years of experience in administrative, property management, or executive assistant roles.
Strong organisational and analytical skills with excellent attention to detail.
Exceptional written and verbal communication skills; confident drafting emails/letters.
Ability to work independently, prioritise tasks, and take initiative.
Proficiency with Google Drive, Excel/Google Sheets, and general office software.
Familiarity with property management software (Arthuronline) is a plus.
Quick learner with the ability to pick up tone, style, and processes within the first few months.

Benefits

Independent Contractor Perks:

Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28176_JOB