Lobby Customer Service Representative

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The full salary range for this position is posted, however our target hiring range is $22.01-$27.51. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457b Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 
• Competitive medical, dental and vision plans effective within 1 month of start date​

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s). 

Location

In this position you can expect to work on site, 5 days per week. The primary locations for this position are listed below:

• Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)
• Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)
• St Francis Center (2323 Curtis Street, Denver, CO, 80205
• Richard T. Castro Human Services Center (1200 N. Federal Blvd
• Denver Human Services East (3815 Steele St. Denver, CO 80205)
• Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)
• Federico F. Peña Southwest Family Health Center (1339 S Federal Blvd)

What You’Ll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division at our Welcome Center and our Neighborhood Resource Sites.

Specifically, as the Lobby Customer Service Representative you will: 

• Provide professional and respectful customer service when working with internal and external customers
• Gain general knowledge to provide responses to customer questions at the lobby window
• Complete accurate data entry of new applications for food, cash, and medical benefits
• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

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About You

What You’Ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• A proven ability to make a difference through engaging customers with a solution-oriented approach
• Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Bilingual skills and is and able read, write, and speak proficiently
• Strong Microsoft Office skills (Outlook, Word, Excel)
• NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position 

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
• Licensure & Certification: None

Application Deadline

This position is expected to stay open until October 6th, but may be extended until October 10th at 11:59pm. Please submit your application as soon as possible or by October 6th at 11:59pm to ensure consideration.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.01 - $33.02

Target Pay

The full salary range for this position is posted, however our target hiring range is $22.01-$27.51

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.