Employee Experience Editor, Executive Director

We are reimagining the future of work at JPMorganChase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience (EX). 

As an Executive Director – Employee Experience Editor within Firmwide and Internal Corporate Communications, you will lead the content strategy, coordination and execution for our digital Channels (incl. web/app/multimedia/virtual agents) on a firmwide basis. Our Channels are transforming and the value proposition of each is changing, evolving from primarily being leveraged as communications platforms to a future where employees have one place to go to “Take Action”, “Get Help” and “Discover” in an omni-channel way. You will be a leader responsible for ensuring we engage our employees with a variety of high-quality content types that align with our brand values and our diverse employee base. This content will encompass corporate communications, brand and product marketing, notifications, alerts, nudges and clear & precise call-to-actions, just to name a few. You role will oversee how we target our employees with communications, campaigns and curated content by partnering with cross-functional teams. 

Job Responsibilities:

• Oversee that the quality of all content, including articles, features, and multimedia, meets content standards and deadlines and appropriate channel usage. Oversee content development as directed such as Notifications, Nudges, Tooltips, Product Marketing
• Manage the Firmwide and Internal Corporate Communications content calendar ensuring all content is reflected in a singular view. Partner with Employee Experience to ensure alignment with the editorial calendar and new tools. This role will be responsible for ensuring content that is timely and relevant, and sequenced in a strategic manner, including liaising across Lines of Business to maximize efficiencies and engagement.
• Ensure all channels adhere to content standards, while also empowered to remove content that does not adhere correctly (“EX Kit”).
• Manage the relationship with LOB site owners and ensure Channels is delivering for their content needs, as well as ensuring strong connectivity between site owners. 
• Leverage digital analytics and analyze audience feedback to refine content strategies and improve reader satisfaction.
• Stay informed about industry trends and innovations to keep content relevant and engaging.

Required qualifications, capabilities, and skills

• 10+ years of editorial experience, including 5+ years in a leadership role.
• Proven track record of developing and executing successful content strategies.
• Ability to think creatively and develop innovative communication strategies and campaigns. Basic understanding of visual design principles to collaborate effectively with designers and video/multimedia producers.
• Excellent verbal and written communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Strong writing and editing skills with the ability to produce clear, concise, and engaging content.
• Meticulous attention to detail to ensure all communications are accurate and error-free. Maintain consistency in messaging and branding across all channels.
• Strong program management skills with the ability to manage multiple projects simultaneously.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Ability to be flexible and adapt to changes in direction 
• Experience in a large corporate environment or financial services industry.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans