Sr. Associate Digital Payments Product Manager - Money Transfers

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the Money Transfers team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the banking process
• Document product requirements, and communicate these requirements to the development team for the design and implementation of business solutions
• Define new product feature epics and stories to ensure delivery of product roadmap
• Identify, assess, and record near-term business needs, recommending business priorities, and advising businesses on options, risks, and costs versus benefits
• Create concise, compelling content and business case to present and sell concepts through to senior management.
• Understand and appreciate the complex systemic dependencies between front-end, middleware, databases and mainframes
• Work with the Quality Management team to ensure that requirements documentation can be easily translated into test plans, and that testing plans have been complete
• Manage day to day individual workload, monitoring milestones and critical dates to identify potential jeopardy of schedule and identify / mitigate risk
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term
• Coordinate backlog for defect resolution; Provide clear vision and scope documentation, use cases, workflows, wire-frames, and requirements to support development

Required qualifications, capabilities, and skills

• Must be proactive, results driven and have a proven track record of execution
• Ability to prioritize projects and efforts according to business need and industry trends
• Ability to influence people at all levels across a broad variety of job functions
• Experience with business requirements gathering and software development methodologies - agile is a plus
• Structured thinker with effective verbal and written communication skills
• Demonstrated ability to manage tight delivery timelines and calmness under pressure
• 3-5 years’ experience related to online and mobile product development
• Strong knowledge of current digital banking trends
• Ability to build high-level mocks for concept sharing for prototype phase
• Analytical with a focus on objectives and key results
• Solution design experience preferred but not required
• Financial services preferred but not required

 
 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans