Experience Research Vice President

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team.

As an Experience Research Vice President in Principal Risk, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams.

Job Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.
• Facilitate surveys and interviews with users to gather information and create user testing scenarios for product refinement.
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.
• Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization.
• Experience designing high-quality research studies with an iterative mindset, adapting study parameters to accommodate changing product design needs.

Preferred Qualifications, Capabilities, and Skills

• Exceptional service design experience and skills.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans