Operations Senior Specialist I- Mortgage Business Support

Embark on a rewarding and challenging career as an Operations Specialist with our dynamic team and you'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As an Operations Senior Specialist I- Mortgage Business Support, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank.  You will be part of a unique operation where your analytical skill and attention to detail will be key as you support the business through data and process analysis. Your desire to learn and be engaged in business analysis will help drive your success. 

Job Responsibilities

• Assist in managing and maintaining system codes related to business processes and reporting.
• Analyze data and processes to identify trends, inefficiencies, and opportunities for improvement.
• Support the preparation and review of letters and communications sent to customers, ensuring accuracy and compliance.
• Participate in user acceptance testing (UAT) for reporting systems and processes, helping to validate changes and enhancements.
• Manage a pipeline of daily, weekly, and monthly responsibilities to ensure timely completion of tasks and deliverables.

Required qualifications, capabilities, and skills

• Demonstrated eagerness to learn and develop within the business analysis field
• Strong critical thinking and problem-solving abilities
• High attention to detail and a proactive approach to asking questions and seeking clarification
• Effective verbal and written communication skills
• Ability to work collaboratively and contribute positively within a team environment
• Basic proficiency in Microsoft Excel, including experience with VLOOKUP, pivot tables, and common functions

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans