Client Solutions Designer - Executive Director

Does AI’s ability to automatically extract information from unstructured documents fascinate you? Do you want to turn AI theory into AI practice?  Do you enjoy solving gnarly integration problems?  Join the AI for Ops Solution Design team working on the firm’s Document Management challenges.

As a Solution Designer in the Document Management Product Team, you will be part of a multi-disciplinary team that will perform discovery on current and future business processes.  You will facilitate the capture of the current systems architecture and develop proposals for the future.  You will understand our current system capabilities and will identify where enhancement is needed, working with the central teams to get the functionality defined and prioritized.

Job responsibilities

• Collaborate closely with product managers, business users and technologists at all levels in the organisation
• Gain a clear understanding of the business need through questioning and own research
• Design document processing solutions using a combination of shared and customer-specific components
• Facilitate and lead design sessions, ensuring clear communication and alignment across stakeholders
• Produce high-quality deliverables such as functional decomposition and data flow diagrams
• Ensure solutions are scalable, maintainable, and aligned with business objectives
• Represent customer needs in roadmap prioritisation discussions

Required qualifications, capabilities, and skills

• Strong solution design skills
• Significant experience of communicating solution designs clearly to both technical and non-technical stakeholders
• Team-oriented
• Proven Business Analysis skills
• Skilled in facilitating collaborative design sessions and driving consensus
• Highly motivated, with a strong desire to learn
• Understands the fundamentals of LLMs 
• Experience of working within an agile culture

Preferred qualifications, capabilities, and skills

• Experience of Operations within financial services
• An understanding of document processing
• Data modelling skills
• Some software engineering experience
• Some LLM prompt engineering experience
• Experience of a recognized agile methodology
• Experience of continuous improvement

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.