Property Management Head (Continental Europe) - Global Real Estate - Vice President

Property Management team pro-actively manage the delivery of a best in class property and workplace operations, enhancement of staff workplace satisfaction. We hold responsibility and accountability for all property management related soft service delivery, issue resolution, etc. in the sub-region.

As the Property Management Head – Vice President within the Global Real Estate department, you will be responsible for managing property management vendor partners, ensuring alignment with service level agreements (SLAs) and key performance indicators (KPIs), and achieving overall program objectives across the continental Europe sub-region.

Job Responsibilities

• Manage property management vendor partners within agreed objectives, service level agreements (SLAs), and key performance indicators (KPIs), ensuring vendor performance aligns with expectations.
• Oversee day-to-day programs to support the sustainability agenda, including waste recycling and utility consumption monitoring and control.
• Coordinate with the engineering team to ensure an effective hand-over process of new facilities from Design & Construction (D&C) to the property management and engineering team.
• Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business.
• Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agenda within the sub-region by working closely with program leads.
• Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner.
• Champion and manage the repairs and maintenance of facilities in partnership with engineering partners.
• Support the development of the property and workplace experience management budget and manage expenses within budget.
• Manage the oversight of processes and procedures to ensure alignment and compliance with JPMC and appropriate regulatory policies.
• Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients.
• Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs.

Required qualifications, skills and capabilities

• Extensive management and leadership role in corporate real estate, property management service industry, and flex office market.
• High performing communications, collaboration and management skills/managing teams.
• Passion towards delivering workplace experience. 
• Flexibility and commitment towards off-hours issue resolutions.
• Capable planning and programming skills.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.