Senior Client Service Account Manager – Vice President

We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you’ll be front and center representing our brand and culture. 

As a Senior Client Service Manager in Securities Services, you will be responsible for managing a portfolio of Securities Services' clients and have ownership of their satisfaction with our products and services. You’ll be the go-to partner for our clients, acting as their advocate and single point of contact for all their servicing needs. You’ll work closely with asset owners and managers, helping them navigate our world-class suite of solutions—from custody and fund administration to foreign exchange and data insights. By building genuine relationships and understanding what matters most to each client, you’ll proactively resolve issues, anticipate future needs and become a trusted advisor. You’ll collaborate with teams across Operations, Product, Sales and Technology, both locally and globally, ensuring we deliver timely, efficient and exceptional service every day.

Job Responsibilities

• Understand clients’ business needs and agendas to cultivate long-term partnerships.
• Take full responsibility for service delivery across Securities Services, building strong internal and external relationships.
• Drive the resolution and management of client queries, data and reporting collation and delivery issues, leveraging internal teams as needed.
• Provide thought leadership and partner with Product Management and Product Development to deliver effective client solutions.
• Maintain accurate client profiles and service level documentation for your assigned clients.
• Lead in-person meetings to build relationships, establish governance structures, update clients on enhancements and ensure ongoing satisfaction.
• Complete periodic relationship reviews to assess and strengthen client partnerships.
• Monitor and manage billing for accuracy on a monthly and annual basis.
• Coordinate client training for proprietary J.P. Morgan technology.
• Oversee service delivery across all products and services, including Custody, Cash, FX, Liquidity, Fund Services and Trading Services.

 Required Qualifications, Capabilities, and Skills

• Possess at least 10 years of experience in Financial Services, particularly within the Securities Servicing Industry.
• Demonstrate proven experience in a senior role related to Client Service, Implementation, Project Management, Product Development, or Operations.
• Show familiarity with products such as Custody, Fund Accounting, Fund Administration, Hedge Fund Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management and Trading Services.
• Demonstrate proficiency in both Japanese and English language skills.
• Exhibit excellent leadership, communication and interpersonal skills.
• Focus on accountability, action and outcome to ensure solutions meet client needs while aligning business deliverables with the firm’s mission and goals.
• Demonstrate the ability to gain access to individuals within a wide range of functions in the organization.
• Prioritize, handle multiple tasks and work with minimal supervision.

Preferred Qualifications, Capabilities, and skills

• Display strong analytical and problem-solving abilities.
• Earn a reputation for integrity, intelligence and effective problem-solving.
• Maintain a strong work ethic with a desire to work collaboratively in teams.
• Show willingness to learn the products and processes offered by Securities Services.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.