Service Delivery Manager

This position will provide an opportunity to understand how Ford IT builds and operates global services while meeting Ford Security and Data Protection requirements.  It will also provide experience with managing Suppliers who deliver services

The position requires manage different projects such as:

• Printer site refresh.
• Plotter site refresh.
• Applications live cycle management.
• Ford internal live cycle HW migration/upgrade.
• Day to day printer operation.
• Printer & Plotters urgent incident management.
• Oversight of Service Providers daily activities to ensure compliance with negotiated contracts
• Developing and driving common global processes for delivering Print Services globally
• Coordinating Print Driver upgrades for Centralized and Distributed Print Servers, to drive commonization. 
• Annual or as needed, coordination of printer firmware upgrades with Suppliers
• Deployment of new Print Technology to improve User Experiences and the security of printers. 
• Working with Ford Network, Server Hosting, and Supplier technical teams to resolve both Ford and Supplier software or hardware issues.
• Management of financials that include managing PO requests and reviews to ensure that services are delivered within agreed to budgets. 
• ServiceNow knowledge
• Project management knowledge
• PMP Certification a plus
• ACP Certification a plus
• Tools
• Alteryx
• Excel
• SharePoint
• Jira
• End-user relationship management
• Supplier management
• Good problem-solving skills
• PMP Certification a plus
• ACP Certification a plus
• Alteryx
• Excel
• SharePoint
• Jira

Must Have Skills Include:

• Must have a minimum of High School diploma or relevant experience.
• Good Interpersonal skills
• Good Project Management skills to coordinate both Supplier and Ford Technical teams to solve both technical and business issues
• Self-motivated and drive to find solutions to problems that include a very complex network of devices that may affect the Print Supplier’s ability to perform.  

Nice to have Experience or Skills include:

• Experience with Supplier sourced service management
• Project Management
• Datacenter
• Network Operations

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases

• Tuition Assistance

• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
• For a detailed look at our benefits, click here: Benefit Summary 
• This position is a salary grade 7. 
• This position is a range of salary grades 7.
• Please note: This is a hybrid role, you are expected to relocate if you are not within commutable distance, and responsible to be on site at minimum 4 days per week *
• Visa Sponsorship is not provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 

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