Customer Service Representative with Polish and English

Our client offers a wide range of trusted products for household, healthcare, and personal hygiene needs all around the world. Their product lineup includes popular oral care essentials like toothpaste, toothbrushes, dental floss, and mouthwash, along with lotions and other personal care items designed to help people feel clean, fresh and confident every day.  

Beyond offering popular, high-quality products, they’re also recognized globally for leading the way in sustainability, social responsibility, diversity, and innovation. We’re looking for enthusiastic Customer Service Representatives to join our team, immerse themselves in the brand, and provide exceptional service to our customers. 

What will be your mission? 

• Collaborating with customers to provide product information and resolve queries efficiently and professionally. 
• Empathising with customers, analysing their issues and offering personalized solutions. 
• Support our omnichannel service by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media. 
• Developing a deep understanding of the products and services offered by our client. 
• Representing our company values and acting as a brand ambassador. 

Requirements

What are we looking for?  

• Fluent in Polish Language: You’re confident communicating in Polish, both written and spoken.  
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too! 
• Customer Experience: A real passion for providing top-notch customer service in handling calls, including challenging ones. 
• Excellent organizational skills: Attention to detail. 
• Professional attitude: To have a proactive approach to resolving any type of issue. 
• Commitment: dedication and a strong sense of teamwork. 
• Location & Eligibility: Be eligible to work in Slovakia. 

Benefits

What do we offer? 

• Start date: 15th of November, 2025.
• Contract: Permanent  
• Full-time: 40 hours/week 
• Working days/Hours: 5 days per week, Monday to Friday from 9 am- 6 pm. 
• Base salary of €1.238 per month in addition to:  
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Office-Based working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job - 3 weeks duration.

Additional Benefits:

• Multisport Card.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether