Esko WebCenter Sr. Solution Engineer

Esko WebCenter Sr. Solution Engineer

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In This Role, You Will:

Act as a technical leader and subject matter expert in the end-to-end implementation and support of the ESKO WebCenter platform. This includes the design, configuration, deployment, and continuous improvement of workflows and system functionalities, leveraging technologies such as JavaScript, HTML, CSS, SQL, and ESKO-specific scripting tools (e.g., SmartNames, workflow variables, JavaScript-based actions)

• Managing and resolving platform-related incidents. 
• Performing system administration and maintenance tasks. 
• Supporting end-user training and documentation efforts. 
• Coordinating and executing system enhancements and change requests in alignment with business priorities
• Act as the first point of contact for WebCenter-related issues reported via Kimberly-Clark’s Help Desk system (ServiceNow). 
• Ensure timely resolution or escalation to the Remote WebCenter Managed Service team when applicable. 
• Ensure configurations and user permissions are up to date and aligned with business needs. 
• Provide end-users with clear, accurate documentation and training materials. 
• Empower users to perform their roles effectively within the WebCenter environment. 
• Work with business stakeholders and cross-functional IT teams to prioritize and deliver system enhancements and process improvements. Maintain a prioritized backlog of system change/enhancement requests 
• Support the execution of discovery workshops, design sessions, configuration, testing, documentation, UAT, and post-go-live activities based on Kimberly-Clark’s standards. 
• Provides knowledge sharing to other team members. 
• Adheres to internal configuration management procedures which include documenting design specifications and Computer System Validation (CSV) deliverables such as test case execution and software change control.  
• Document solutions, maintain knowledge bases, and create/modify system integration templates and training materials.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor’s degree required. 5–7+ years of professional experience, including a minimum of 3 years in Information Technology roles with direct engagement with business stakeholders.
• Proven experience implementing and supporting ESKO WebCenter solutions is essential.
• Held prior accountabilities that required customer engagement and interaction.
• Strong analytical and problem-solving skills with the ability to absorb and apply technical information.
• Displays good inter-personal skills, demonstrating the ability to relate to customers of varying levels of technical expertise. Has project and/or change management experience on technology-based projects.
• Verbal and written fluency in English is mandatory.
• Broad range of business and IT experiences.
• Proven experience with ESKO WebCenter system administration, workflow design, and integration with packaging or regulatory systems.
• Strong technical skills including JavaScript for scripting and interface customization within WebCenter, HTML/CSS for UI and template adjustments, XML/XSLT for data formatting and integration, SQL for data queries and reporting, and familiarity with WebCenter APIs and integration methods
• Collaborate with cross-functional teams and coordinate with stakeholders to align software development with business needs.
• Excellent communication skills, verbal, and written with the ability to converse effectively at all levels within the business organization.
• Detail oriented and focused on high quality results.
• Familiarity with regulated environments (FDA cGMP, ISO Standards) is a plus.
• To Be Considered
• Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

#Li-Hybrid

Primary Location

IT Centre Bengaluru GDTC

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time