General Manager - Regional Operations West.Sales and Distribution

Reports To: Chief Sales and Distribution Officer - CSDO
Division: Sales and Distribution

Mission:

• To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved. 
• To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy.

Description:

• Drive effective execution of regional operational and business plans consistent with the vision, mission, core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.  
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Evaluate need and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets. 
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems. 
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation. 
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience.  
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross functional collaborations across all divisions/Units in the region.
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee license to operate and business sustainability. 
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, maintain positive relationships with local, state and federal government representatives, community leaders, and other external stakeholders as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Coordinate liaison between staff in the region and ensure effective information and resource sharing to achieve desired objectives. 
• Develop framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Business Development Department. 
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the region. Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.  
• Coach and train regional team members to ensure the understanding of the objectives and goals of the region. Drive awareness of the set targets/requirements and regularly review their training needs. 

Education:

• First degree in related discipline / Masters advantageous 
• Fluent in English and language of country preferable 
• Possession of a post graduate degree in a relevant discipline will be an added advantage.

Experience: A minimum of 12 years of working experience, which includes:

• Senior management track record of 3 years or more 
• 3 years’ experience in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context) 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Worked across diverse cultures and geographies

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

• Obsessions: How We Do It
• The behaviors that keep our culture strong and safe.
• 1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

• Our Employee Value Proposition enables you to:
• 🟡 Work with meaning
• 🟡 Connect to develop
• 🟡 Thrive in positivity
• 🟡 Grow with purpose

Live Inspired.

It’s a great place to work! Take that bold step and apply today!

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).