Head of Data and AI Services

General Information

Job Title Head of Data and AI Services Ref # 9353 Location Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ, United Kingdom Department IMS - Technology Leadership Business Area Technology Working time Full-Time Date Published 25-09-2025

Serving Our Customers, Communities, And Planet A Little Better Every Day.

Salary – Competitive + Annual Bonus & BenefitsWork Level – 3 - Permanent roleLocation – Edinburgh, Glasgow, Newcastle, London or ReigateOffice Attendance - Our roles are hybrid; however, you must be able to travel to our office 2 days per week for this role.Closing Date for applications – 17th October 2025Certified role – successful applicant will be screened according to our pre-employment screening policy guidance.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
Opportunity
We’re recruiting a Head of Data Services and AI to join our Technology Function at Tesco Insurance and Money Services, reporting into the Chief Information Officer. This is a key leadership role; you’ll act as the organisational authority and established expert in Data Services and AI matters, building a data and AI function for our future and managing a multi-disciplinary team.
The Head of Data Services and AI provides an environment that ensures we can use data to make better decisions and services. Creating an environment where data protection and privacy is balanced with access, sharing and innovation.
You’ll be part of a supportive and forward-thinking team, where your voice is heard and your work makes a real difference; and will have the opportunity to build a strong network across Tesco Insurance and Money Services and the wider insurance industry.
The Role
You’ll be responsible for the build and run of Tesco Insurance and Money Services’ data and AI platforms and services. You will lead on the design and build of the target operating model for the function. You will lead our data and AI strategy across the organisation. You’ll architect and engineer industry leading data and AI products and services. You’ll provide capabilities and tools to the data community across Tesco IMS and develop data products at scale. 
• Advanced and Predictive Analytics: Creating well-defined road maps that align predictive analytics projects with business needs, leading cross-functional teams in the implementation and ongoing use of advanced and predictive analytics' software tools and functionalities.• Performance Improvement through Artificial Intelligence: Defining the road map for machine learning implementation, leading the model development life cycle, including data preparation, ingestion and integration, feature engineering, model engineering, and model evaluation.• Business Requirements Identification: Eliciting complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.• Data Science Strategy: Leading the development and delivery of the data science strategy to use data to make more intelligent decisions across Tesco Insurance and Money Services which leverages Tesco Group assets and improve customer outcomes.• Driving a culture of innovation by creating multi-stakeholder solutions that boosts creativity, innovation, and collaboration across business areas.• Enterprise Infrastructure Modernization: Driving advances in technologies and architectures to increase the value delivered by technology and digital capabilities.
We need you to have
• Experience of working in multi-disciplinary teams and leading projects to achieve specific end results within limited timeframes.• Wide and deep experience providing expert competence, with demonstrable experience of building strong relationships and the ability to pragmatically challenge stakeholders, including senior leaders.• A strategic and collaborative mindset, with a passion for developing people and driving continuous improvement.• Strong written and verbal communication skills.• A focus on prioritisation and being accountable for delivering what matters.• Ability to manage complexity and demonstrate experience of delivering complex data services in a regulated environment.
Qualifications
A degree or equivalent qualification or experience in a related Data discipline.
What’s in it for you?
• Performance related annual bonus.• Prepare for your retirement with our colleague pension scheme.• Virtual GP Service for you and your family 365 days a year.• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.• Company Car Allowance and Green Car Leasing Scheme.• Private Healthcare, Health screening and Life Assurance.• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.• Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring flexible working opportunities, at every level of the organisation.
Interviews commencing October 2025.

Why Tesco Insurance And Money Services?

Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our Story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How To Apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!