AI and CX Specialist Intern

What You Will Do:

As an AI and CX Specialist Intern, you’ll support initiatives across artificial intelligence, digital self-service, and the Salesforce platform. You’ll analyze AI performance, conduct QA on dialogues, and help enhance self-service tools and knowledge content, all with a focus on improving customer experience.

• Analyze AI interactions to identify quality issues and optimization opportunities
• Conduct QA reviews of conversational flows and dialogue performance
• Assist in designing and improving digital self-service tools
• Manage and edit knowledge articles, including AI format conversion
• Partner with cross-functional teams to align solutions with CX goals

What You Need to Be Successful:

• Familiarity with Salesforce; Salesforce Administrator Certification or completion of relevant Trailhead modules preferred
• Strong communication skills, with the ability to clearly present findings and propose solutions
• Analytical mindset with strong problem-solving skills and attention to detail
• Passion for improving customer experience through thoughtful, user-centric solutions
• Currently pursuing a Bachelor’s or Master’s degree in a relevant field, with a graduation date between December 2026–August 2027

What Will Set You Apart:

• Salesforce certifications or demonstrated proficiency with Salesforce tools
• Academic or professional coursework in Artificial Intelligence concepts and applications
• Experience with big data tools or platforms (e.g., Hadoop, Spark, NoSQL)
• Background in customer service or call center environments
• Proactive, high-energy mindset with eagerness to learn and advance ADT’s AI and CX initiatives

How Adt Invests In You:

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects 
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series 
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs 
• Volunteer opportunities to give back and make a difference in the communities we serve 

Compensation & Internship Details  

• Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program. 
• Work Schedule: A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules. 
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship. 
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026. 
• Housing allowance and relocation assistance are not offered for Internship roles. 

Why You’Ll Love Working Here:

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences. 
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy. 
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration. 
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective. 

Eeo Statement:

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​