Client Services Manager

Hope Haven – Service Manager

Whitehaven, Cumbria

Permanent, full time 37.5 hpw

Salary circa £30,000 - £32,000 increasing to £34,800 with length of service plus on call shift payment 

Home, a place where you belong 

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

We are delighted to be launching a new clinical partnership within Copeland which will change the way mental health services are delivered – Hope Haven. Hope Haven is a new and innovative partnership across a number of partners including Home Group, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.

As part of Home Group’s offer, we are delivering community outreach supporting people with their mental health in the community; proactive group’s and drop in’s within the community; core support within the new “Hope Haven Hub” which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.  

Typical day as a Client Service Manager

• You’ll lead and support our excellent team of support workers and coordinators to enable them to deliver the best possible person centred support possible.
• You’ll attend daily “Team of the day meetings” which is all around how as a partnership we can come together and deliver wrap round support across all the partners – Not just Home Group.
• You’ll have a close eye on the detail and support being delivered to the people accessing Hope Haven delivering coaching and support to make sure that we are offering the best interventions possible.
• You, along with the team will be working with other partners both within the Hope Haven and outside of Hope Haven to ensure the right support in put in place for people accessing Hope Haven.
• You’ll attend Clinical Meetings with the wider partners to shape and influence the way the service is delivered.
• You along with the wider management team will be responsible for the day to day running of our provision which includes community outreach, working within the new Hope Haven Hub, delivering our short stay accommodation as well as the proactive groups and drop in’s.  

Did I mention that you’d be working for one of the top ten Great Place to Work in the UK!

You Have

• A keen eye for detail and a passion for supporting people and delivering amazing results.
• The passion and enthusiasm of implementing and setting up a new and innovative service.
• Experience of leading a team, and have the knack for empowering and developing others
• The ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.
• It’d be great if you’ve worked in a similar environment.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Job Details

• Hope Haven is a 24/7 – 7 days a week service, you will predominantly work 9am – 5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.
• Occasional weekend working is required.
• You’ll spend the majority of your time in the service and working from the Hub which is due to open shortly.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! 

What's in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  

Find Out More

Click APPLY NOW to see our  Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk