Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Production Services Team in Fund & Investor Solutions Platform. This role is located in Pittsburgh, PA or Lake Mary, FL. This position has occasional weekend coverage and on-call rotations for outside of business hours.

In this role, you’ll make an impact in the following ways: 

• Level 2 application support to solve more complex application issues than simple helpdesk tasks
• Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business
• Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed
• Track the incident throughout the lifecycle and ensure it is closed on completion in timely manner.
• Maintain service uptime and SLA (Service Level Agreements) targets
• Coordinate with the Senior Incident Officer/ Production Services Application Lead to provide information needed for updates
• Participate in root cause analysis to identify problems underlying the incidents and rectify to prevent recurrence
• Support completion of the PTO (Permit to Operate) checklist and provide domain expertise as needed
• Proactively identify and manage continuity, security and resiliency risks that impact the business
• Identify new opportunities to streamline and improve recovery solutions 
• Identify repeatable manual tasks and lead efforts to automate utilizing AI solutions and other tools
• Provide knowledge and training to new support personnel
• Recommend technical solutions on application problems
• Be a mentor and lead junior team members 

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. **EXPERIENCE:** - Typically 6-10 years of experience.A strong sense of customer commitment
• Previous production support experience
• Well-organized with the ability to multi-task and prioritize with minimal supervision
• Excellent communication (written and verbal) and interpersonal skills
• Basic experience with Windows operating systems
• Experience on Database queries, SQL Server, Oracle, DB2, .Net, and Java. Good to have experience in Angular, C#, GIT, and JCL
• Experience with monitoring tools such as Splunk, Prometheus, AppDynamics, and Moogsoft is a plus
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. Advanced degree is beneficial. 6-8 years of diverse experience in information technology required. Experience in the securities or financial services industry is a plus

At BNY, our culture speaks for itself, check out the latest BNY news at:

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 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.