Communications Manager

General Information

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Name Communications Manager Site / Location Melbourne Support Centre Ref # 12376505 Entity Australia Post Opening Date 03-Oct-2025 Suburb Richmond Work Type Fixed Term Full Time

Description & Requirements

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Help us deliver a better tomorrow 

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

Help us deliver like never before 

We’re hiring for a Communications Manager to deliver internal communications and contribute to external messaging. You’ll work closely with senior leaders and stakeholders in the Retail, Brand & Marketing business unit to develop and implement communications plans that support strategic initiatives and drive engagement.

Together with the Senior Communications Manager, you will provide strategic communications advice, craft compelling written and visual content for internal audiences, and contribute to the development of key messaging for both internal and external initiatives. Your work will help shape a consistent and engaging narrative that drives alignment, awareness, and impact across the organisation.

This is a unique opportunity to shape communications that support a diverse, nationwide frontline team, as Australia Post transforms its retail network to meet evolving customer needs in a rapidly changing digital and eCommerce landscape.

This is a 12-month fixed term opportunity

What you’ll deliver with us 

• Help deliver on the Communications strategy and think about strategic initiatives that will improve communication for our team members
• Build trusted relationships with executive and senior level leaders across the business, prepare briefs, messaging and presentations as needed
• Work with Business Unit teams to develop a deep understanding of the particular interests, agendas, issues and opportunities to work collaboratively with Retail, Brand & Marketing
• Support key projects and initiatives by developing, implementing and advising on communications approaches to enhance team member and stakeholder engagement
• Work with Executive Managers and Executive Assistants to help deliver key events (e.g. Town Halls)
• Collaborate with the wider Communications team to ensure consistency of business messages and alignment with enterprise-wide programs

About You
You’re a seasoned communications professional with over six years’ experience in large, complex, and highly regulated organisations. You bring a strategic mindset and a proven ability to develop, execute, and evaluate impactful communication plans across diverse channels, including digital. Highly organised and efficient, you thrive in dynamic environments and have strong leadership, interpersonal, and project management skills. Your natural curiosity keeps you attuned to current affairs and community issues, and you understand the reputational impact of effective communication. Experience in retail or logistics, particularly within a franchise model, is a bonus.

You’ll also bring 

• Ability to juggle and prioritise numerous projects at the same time 
• Expert skills in oral and written communications
• Resourcefulness and willing to find quick and efficient solutions

• Demonstrated Presentation Skills

• Strong understanding of best practice communication approaches and ability to implement

How we’ll deliver for you 

At Australia Post, we believe in investing in our people and fostering a supportive and inclusive work environment. Here’s how we’ll deliver for you: 

• Career Development: We offer opportunities for professional growth and development, helping you to build a rewarding career. 
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs. 
• Employee Wellbeing: We prioritize the wellbeing of our employees, providing resources and support to ensure a healthy and safe work environment. 

We’Re Delivering Together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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