Senior Communications Manager, CXT (24-month)

General Information

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Name Senior Communications Manager, CXT (24-month) Site / Location Melbourne Support Centre Ref # 12374992 Entity Australia Post Opening Date 03-Oct-2025 Suburb Richmond Work Type Fixed Term Full Time

Description & Requirements

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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity 
We’re hiring a Senior Communications Manager to lead enterprise-wide communications that engage a diverse national workforce and support Australia Post’s customer experience transformation, helping shape the future of one of Australia’s most trusted organisations.
Reporting to the Head of Enterprise Communications, you will develop and implement communications strategies to drive awareness and engagement to support our Customer Experience Transformation (CXT). You will be working collaboratively across the CXT project, enterprise communications and business communications teams. You will build effective relationships at all levels of the business and develop a deep understanding of business needs and stakeholder audiences.

This is a great opportunity to play a key role in an exciting customer experience transformation project for an organisation that touches every community across the country! 

This is a 24-month fixed term opportunity.

You’Ll Be Responsible For:

• Helping to deliver on the Communications strategy and think about strategic initiatives that will improve communication for our team members 
• Developing and implementing enterprise-wide communications strategies, driving awareness and engagement to support our Customer Experience Transformation
• Building trusted relationships with leaders across the entire business, preparing briefs, messaging and presentations as needed
• Working with Business Unit teams to develop a deep understanding of the interests, agendas, issues and opportunities to work collaboratively with each of the business units
• Supporting key enterprise projects and initiatives by developing and advising on communications approaches to enhance team member and stakeholder engagement
• Identifying external opportunities for Executive thought leadership program and working with Media relations team
• Leveraging new and existing communications channels to support strategic objectives
• Investigating and distributing internal good news stories, and providing best practice strategic communication advice to engage and transform our customer and team member communications 
• Collaborating with the wider Communications team to ensure consistency of business messages and alignment with enterprise-wide programs

About you  
You are a fierce advocate for the customer and can translate complex information into easy-to-understand communications with ease. Action-oriented, organised, and driven by data you are efficient, adaptable and have a solution-focused attitude. You’re inquisitive, proactive, eager to get stuff done, and enjoy building strong relationships with team members and stakeholders across the business.

What are we looking for?

• 10+ years' experience as a communications professional in a large, complex, and highly regulated organisation
• Relevant tertiary qualifications or a related discipline in a large and complex organisation
• Project management skills to ensure that large-scale programs are planned, run and evaluated efficiently and consistently
• Experience in developing, executing, and evaluating communication plans and campaigns 
• Exceptional oral, written, and editing skills with an excellent understanding of a wide variety of communication channels and techniques, including digital communications 
• Natural curiosity about issues and developments about current news issues, and in the broader community socio-political environment
• Highly organised and efficient, and the ability to work through ambiguity
• Understanding of issues and reputational impact

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose
• We’re delivering together 
• At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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