Temporary Client Experience, Project Director

Pay: $ 160K/YR
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

• Benefit Information: 
• ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The Program Customer Experience Director plays a critical leadership role in delivering high-impact commercial cleaning services, project leadership and change management across manufacturing environment projects. This position is responsible for driving operational excellence, project alignment, ensuring 
compliance with industry-specific standards and maintaining strong client relationships. The Manager will oversee project management and client engagement, focusing on safety, efficiency, and measurable business value.

• Key Responsibilities: 
• Client Engagement & Strategic Partnership 

• Build and maintain strong relationships with manufacturing clients, plant managers, and facility stakeholders. 
• Lead regular customer interactions, escalation responses, route business reviews and provide strategic reporting on service performance, compliance, and continuous        improvement. 
• Serve as the primary point of contact for client communications, escalations, change management and service excellence. 

Operational Leadership

• Direct and support account teams to ensure consistent execution of ABM’s cleaning protocols tailored to manufacturing environments. 
• Oversee daily project operations including industrial scheduling oversight and execution of cleaning, sanitation, and specialized services for production areas. 
• Ensure alignment with ABM’s core priorities: safety, sustainability and service excellence. 

Compliance & Facility Standards 

• Ensure strict adherence to OSHA and other regulatory standards relevant to cleaning and operating in manufacturing facilities. 
• Implement quality assurance programs and long-term planning for project and infrastructure maintenance. 

Team Development & Culture 

• Lead, coach, and develop site personnel to foster a high-performance, safety-first culture. 
• Promote employee engagement, morale, and professional development. 
• Ensure compliance with employment laws, union agreements (if applicable), and ABM policies. 

Qualifications

• Bachelor’s degree or equivalent experience (5–7 years in a leadership role within facilities or manufacturing support services). 
• Proven success in client experience, project management, change management, scope and budget oversight. 
• Strong communication skills—able to lead tough conversations and interact with senior stakeholders, team members and suppliers. 
• Proficiency in project management, general software systems including spreadsheets and word processing tools. 
• Valid driver’s license may be required. 

Preferred Skills & Attributes 

• Deep understanding of manufacturing environments and industrial cleaning standards.
• Strategic thinker with a customer-first mindset and a focus on operational efficiency. 
• Skilled at navigating complex organizations and managing large teams. 
• Ability to drive change and influence outcomes across diverse teams and client