Irish Speaking Customer Payments Advisor

Join Capita Ireland as a Customer Payment Advisor – Immediate Start!

Are you passionate about delivering outstanding customer service?
Do you enjoy solving problems and making a real difference in people’s day?

We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.

🌟 What’s in it for you?

Be part of a supportive and energetic team
Work on meaningful customer interactions
Develop your skills in a fast-paced, rewarding environment
Start your journey with us immediately

📍 Location Requirement
To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements.

If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!

Job Title:

Irish Speaking Customer Payments Advisor

Job Description:

Job Title:
Irish Speaking Collections Advisor - Hybrid Working

• Salary & Benefits:
• €29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
You'll be working on rotational shifts covering the period Monday to Friday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.

Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.

Work Location:

You will work from home and our office in Little Island, our office address is:

Capita Customer Solutions

2 Eastgate Rd

Castleview, Little Island

Co. Cork

T45 Ek50

Your Duties Will Include:

• Handling inbound and outbound calls to customers
• Contacting customers who have outstanding debt on their account
• Assist customers by ensuring they are back on track with outstanding payments
• Setting up payment plans for customers
• Setting up Direct Debits
• Calculating outstanding debt amounts
• Taking payments from customers
• Taking customers through their account, providing a breakdown of their account.
• Explain debt to each customer and how this is made up and what is outstanding/owing
• Taking customers through steps to get their account back up to date and on track
• Trying to avoid customers being disconnected by offering solutions to make payments

Required Experience:

• Fluency in the Irish language
• Previous experience working in similar environment and ideally within a customer collections role
• Able to work comfortably to targets
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• MS Excel skills
• Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
• Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

• 22 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

The Recruitment Process

Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team.

Interested?

If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!

#Ceofficehigh

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent