Account Manager Graduate, Elevate (SMB) - 2026 Start (BS/MS)
TikTok.com
Office
Austin, Texas, United States
Full Time
Team Introduction
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
We're looking for a passionate Account Manager with an understanding of digital advertising to join our growing Scaled Sales team in Austin. You will be a crucial member of a growing team that will partner with SMB advertisers in a one-to-many structure with the goal of nurturing, retaining and growing accounts. You will develop newly acquired advertisers alongside long-term client relationships with a focus on driving revenue, advertiser education & satisfaction from campaign performance success, analysis and new strategic opportunities. Success in this position requires a focus on opportunity identification, client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Responsibilities
1. Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB clients. Spot opportunities to drive scalable impact via compelling sales propositions that can be pitched en masse with minimal customization.
2. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools, adapting to diverse client needs and objectives. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
3. Assume ownership - Bring a passion for helping businesses achieve results, partnering with small and medium sized clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view to helping them grow their business.
4. Deliver value at scale - Use scalable tools, data, and insights to prioritize and plan your client engagement strategy across a wide book of business. Tapping into your industry knowledge, sales experience, and product expertise, determine what engagement level (light touch to in-depth relationship building) is required to meet client needs.
4. Embrace change as an opportunity - You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
5. Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
We're looking for a passionate Account Manager with an understanding of digital advertising to join our growing Scaled Sales team in Austin. You will be a crucial member of a growing team that will partner with SMB advertisers in a one-to-many structure with the goal of nurturing, retaining and growing accounts. You will develop newly acquired advertisers alongside long-term client relationships with a focus on driving revenue, advertiser education & satisfaction from campaign performance success, analysis and new strategic opportunities. Success in this position requires a focus on opportunity identification, client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Responsibilities
1. Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB clients. Spot opportunities to drive scalable impact via compelling sales propositions that can be pitched en masse with minimal customization.
2. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools, adapting to diverse client needs and objectives. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
3. Assume ownership - Bring a passion for helping businesses achieve results, partnering with small and medium sized clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view to helping them grow their business.
4. Deliver value at scale - Use scalable tools, data, and insights to prioritize and plan your client engagement strategy across a wide book of business. Tapping into your industry knowledge, sales experience, and product expertise, determine what engagement level (light touch to in-depth relationship building) is required to meet client needs.
4. Embrace change as an opportunity - You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
5. Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.
Account Manager Graduate, Elevate (SMB) - 2026 Start (BS/MS)
Office
Austin, Texas, United States
Full Time
October 3, 2025