Search Operations Specialist - USDS

About the team
Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
• Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve
• Investigate users' search requirements through data and user feedback
• Provide ideal search results and suggestions for search product and algorithms according to user investigation
• Help identify potential trust and safety risks
• Help improve the policies for search products