Business Analyst

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

Our new South Africa Technology and Innovation Centre is the latest part of PwC, a global brand delivering services for the biggest clients in the world.  PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.  

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.  

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you.  By choosing to join the SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real peoples lives. 

We are building one of the most innovative and exciting capabilities in the consulting industry. Taking the very best of our market leading approaches relating to business analysis, operating model design, change management, programme and project management and transformation implementation, we have established a Government and Health Industries Enterprise Transformation (G&HI ET) practice within the UK to deliver human led, tech powered success for our clients. 

We believe that taking an enterprise level approach to transformation has the power to unlock the biggest opportunities our clients have, to improve efficiency and effectiveness, and ensure they deliver the outcomes required for the people and places they serve. 

We are passionate about the work we do and the difference we make. We thrive when we are tackling some of the most complex problems our clients have to contend with, and in turn helping to address some of the most pressing issues facing the world today. 

We are a highly motivated, capable, collaborative, diverse and caring team. We have grown significantly in recent years and have welcomed a wealth of talented individuals to the organisation. However, we have bold ambitions and see an even greater opportunity in the market. We are looking for more brilliant people to join our brilliant team. 

Qualifications / Certifications Required:

• NQF Level 4 and above (ZA) in Business Management / IT 
• At least 2 years experience within consulting, or an industry business analysis/ transformation/ programme management role  

Experience Required:

Experience of supporting delivery of transformation programmes, ideally in the Public Sector. 

• Experience of business analysis / transformation programme management office / transformation communications and engagement / change monitoring. 
• Experience of interpreting clients’ strategic, operational and external drivers for change, into coherent and logic recommendations  
• Experience of creating high quality, visual outputs to communicate status, progress, business analysis and recommendations to clients  

Responsibilities Of Role:

As a Senior Associate within our G&HI C&P team, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, to support delivery of projects that help our clients solve complex business issues and deliver cost optimisation and productivity improvement. Specific responsibilities include but are not limited to: 

• Help us to deliver our firmwide purpose of building trust in society and solving important problems. 
• Support the design and delivery of iconic, technology-enabled transformation programmes for some of the largest public sector clients in the UK. 
• Help to grow our multi-specialism Enterprise Transformation team, developing the tools and techniques that will help our clients transform their ways of working and secure better outcomes for the people and places they serve. 
• Support a safe delivery of our projects, through programme management inc. risk and issue management, progress monitoring, implementation planning and stakeholder management 
• Create visual and graphic outputs to translate our designs and recommendations into high quality client deliverables.  
• Develop your own business, technical and global acumen – learn new skills, keep up to date with emerging local, national and global trends and help us bring the very best of our firm’s diverse and inclusive culture to our clients. 
• Be innovative, take calculated risks, push yourself and resist the temptation to take the easy option.   
• Be an ambassador for the PwC brand and help us further develop our reputation in the UK and overseas. 

Desirable Skill Sets Include:

• Understanding of transformation opportunities in the Government and Healthcare Industries sector and what the general factors are to be considered while conducting complex transformation programmes. 
• Awareness of how such programmes need to leverage technology and an understanding of different approaches to enterprise transformation. 
• Experience in conducting business analysis and developing requirements across process, people, organisation, technology and information 
• Ability to articulate the business benefits of transformations and articulate the case for change 
• Practical and output focussed approach and a desire to make a difference. 
• Excellent written and verbal communication skills to create client recommendations and outputs with concise, clear and coherent messaging 

Role Related Attributes:

The Following Attributes Are Required:

• Proven analytical and problem-solving abilities 
• Strong written and verbal communication skills 
• Proactive approach and a self starter attitude 
• Ability to effectively prioritise and execute tasks in a high-pressured environment 
• Strong customer service orientation and relationship building skills  
• Ability to present ideas in business-friendly and user-friendly language. 
• Keen attention to detail 

* Industry Experience Required:

The Following Experience Is Desirable:

• Experience of supporting delivery of transformation programmes, ideally in the Public Sector 
• Experience of working collaboratively with external teams and subject matter experts to benefit project work and recommendations. 
• Experience of working within large, complex programmes  
• Experience in working with agile and scaled agile delivery approaches. 

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Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 12, 2025