Principal Program Manager

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.  The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.  

 We are looking for a Principal Program Manager to join our team!  

 
This is an exciting time to join our group and work on something highly strategic to Microsoft. Microsoft Dataverse is the platform to securely store an enormous amount of data in a cost efficient, scalable and easily manageable way. This team builds a suite of microservices to get near real-time insights over your data in Microsoft Power CAT (Customer Advisory Team).  

The Power CAT (Customer Advisory Team) is an agile team of customer-facing Program Managers within the Power Platform engineering group, helping customers drive up the adoption of Power Apps, Power Automate, Copilot Studio, Power Pages, AI Builder and Dataverse. The charter of the team is to provide adoption acceleration and architectural advisory services to key enterprise customers, helping maximize the business value customers get from the platform, while minimizing time to value.  

This opportunity will allow you to work closely with some of the strategic customers for Power Platform and enable them to be successful in adopting Power Platform technologies to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

Responsibilities:

• Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.  
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.  
• Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.  
• Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.  
• Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.  
• Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.  
• Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success.  

Qualifications

Required/Minimum Qualifications

• Demonstrated work experience in a software development or software delivery business.   
• Hands-on of the key Power Platform technologies and areas:  
• Power Platform Governance & Administration.  
• Power Platform Center of Excellence.  
• Power Apps – Canvas apps.  
• Power Apps – Model driven apps.  
• Power Pages.  
• Microsoft Dataverse / Dynamics 365 customization & integration.  
• Power Platform pro-dev extensibility options.  
• Power Platform Application Lifecycle Management.  
• Power Automate cloud flows.  
• Copilot Studio (formerly Power Virtual Agents) chat bots.
• AI and agents.  
• Core application development and solution architecture experience (Web apps, Mobile apps, or Distributed apps).  
• Excellent communication and presentation skills.  
• Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).   
• Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.  
• Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance.   
• Strong leadership acumen, with ability to drive results by influencing without authority.  
• Bachelor’s degree in software engineering, computer science or equivalent work experience.  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:  

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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