Multi Property IT Field Technician

Job Summary

The multi property field technician contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.  The multi property field technician, reports to the Multi Property Systems Manager. They are responsible for first & second level support across all hotels. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. They assist to ensure all hotel-based technology is kept up to date with latest software, patches, and vulnerabilities.   The role requires the multi property field technician to be on property each working day.   No hybrid working will be available.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

• Number of Properties 1-15
• Number of Rooms 1,500-3,000
• Interacts with various levels within the organization and key vendors

Business Context

• Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. 
• Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
• Applies security and operating systems patches as directed by corporate and divisional technical leads
• Provides escalation support for out of SLA issues for 3rd party vendors
• Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
• Provides status reports to property management teams as requested
• Assists in the management and implementation of property systems upgrades. 
• Manages Active Directory environment for each property
• Provides end user support to hotel associates as defined by support processes.
• Moves/adds/changes for PCs/peripherals, migrating/restoring data when necessary
• Helps create and assists in execution of IR related disaster recovery plans
• Requires onsite presence in hotels every day.
• Participates in the Out of Hours escalation rota, as necessary.

Candidate Profile

Experience

• 1-3 years IT management experience gained in the hospitality industry
• Good problem-solving skills. 
• Hotel operations experience and demonstrated hospitality management skills
• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)                                                                                                                                                                                                 

Personal Attributes and Competencies

• Relationship builder; networker
• Collaborative; team player
• Engages in fixing the problem 
• Analytical; makes decisions using data. 
• Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
• Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education Or Certification

• Bachelor Degree required or equivalent work experience 

Technical Expertise (Learning and Applying Personal Expertise)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Technical Skills/Computer:

• Appropriate knowledge of Marriott’s EMEA continent standard applications and supporting infrastructure.
• Understanding and working knowledge of Marriott’s IT policies and processes.
• Good understanding and skills of Marriott International’s standard office automation applications.

Technical Skills/Other:

• In-Depth knowledge of Service Now
• Opera Property Management Systems
• Simphony and InfraSys Point of Sale
• Opera/Sales & Catering 
• In Depth knowledge of IT operating standards
• In-Depth knowledge of VMWare 
• Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc
• Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
• Systems Support

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.