DPG_Project Delivery Support Services.Senior Executive – Handover Delivery

Job Purpose

The job holder will be responsible to co-ordinate and follow up on DLP (Defect Liability Period) issues to minimize delays and ensure a smooth community handover experience.

Key Accountabilities:

• Assist the team with DLP documentation to ensure accurate, complete, and compliant records are maintained for Data Loss Prevention purposes
• Establish clear communication channels with homeowners, contractors, and internal teams throughout the process to facilitate a smooth and transparent workflow by keeping all stakeholders informed and engaged.
• Proactively follow up with DLP contacts and ensure timely completion within SLAs to minimize delays and inconvenience.
• Monitor timelines and ensure defects are addressed within agreed-upon service levels. 
• Proactively address community management concerns throughout handover and DLP, exceeding expectations and building positive relationships.
• Rigorously ensure snags are addressed to the highest standards, prioritizing critical issues, and coordinating repairs with contractors to exceed stakeholder’s expectations.
• Actively track and manage snags onsite, conducting thorough inspections, documenting discrepancies, and proactively identifying potential delays to ensure smooth progress.
• Conduct meetings with contractors to build strong relationships, discuss progress, address concerns, and create a collaborative environment conducive to swift snag resolution.
• Conduct site visits when necessary to personally assess complex issues, investigate concerns and expedite case closure.
• Maintain a meticulously updated log for all projects, serving as a central repository for tracking all DLP and snag cases, enabling efficient data analysis, progress monitoring, and proactive issue identification.
• Perform periodic inspections for the projects to ensure that the work is being performed as per the benchmark units and approved details.
• Undertake any other tasks assigned time to time by the Line Manager, demonstrating flexibility and willing ness to contribute to team’s overall success.

Qualifications, Experiences, Skills:

• Diploma in Engineering/ Construction Management; Bachelor’s degree preferred
• Minimum 3-5 years of experience in handover and defect management processes within a construction, property management, or Real estate development company.

Job Specific Skills:

• Proficient in Ms. office suite 
• Proficient in DLP procedures, defect identification
• Excellent Communication and negotiation skills
• Ability to negotiate effectively. 
• Organization and Time Management

Problem solving

• Attention to detail
• Quality Control
• Ability to built rapport and maintain positive relations with diverse stakeholders
• Ability to handle Customer inquires and address concerns professionally and efficiently.
• Execution & Delivery: Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.
• Accountability: Take ownership of responsibility and be responsible for the consequences of work output.
• Team Work & Collaboration: Fosters a culture of trust, collaboration and support. Works collaboratively both within one’s own function and across functions to achieve Company goals.
• Customer Service Orientation : Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.