Senior Associate

Overview To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team.
Key Accountabilities and main responsibilities Strategic Focus

• To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team’s goals. 
• Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business 
• Complete mandatory training by the required due date.
• To create & up keep Business Process Manuals & Make training manuals.
• To work as a Subject Matter expert in the team.
• To ensure the quality and productivity of ones/ self-production exceeds expectations.
• To be a mentor to the new joiners or colleagues who need assistance.
• Work collaboratively across the firm to achieve the Goals of the team / company

Operational Management People Leadership Governance & Risk

• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

• Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
• Effective communication skills, both written and verbal 
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously 
• Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks 
• Able to maintain a high degree of accuracy and attention to detail 
• Actively seeks out self-improvement, professional development opportunities and feedback 
• Ability to work on tight deadlines and follow processes
• Basic understanding of relevant industry knowledge and commercial impacts 
• Takes ownership of role, responsibilities, and understands the impact on the wider team
• Willingness to work in Rotational Shifts
• Should have a can do mentality.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.