Manager I, Business Operations

Manager I, Business Operations

Position Profile

The role is responsible for implementing business operations initiatives that support Sales, Sales Enablement, and Finance. This individual will develop collaborative partnerships with leadership to ensure compliance and effective utilization of Ricoh's sales strategy, processes, and tools.

Job Duties and Responsibilities

• Develop, deploy, and govern processes to ensure strong and complete utilization of Sales Systems (Accounts, Activities, Contacts, Leads, Opportunities, Quotes). Collaborate with Sales Leaders and challenge ideas and thought processes as appropriate.
• Drive pipeline and forecast accuracy within the CRM; refine processes based on feedback from Sales, Finance, and Supply Chain.
• Manage sales quotas, including allocation and adjustments to align with financial plans.
• Develop cross-organizational, aligned performance metrics.
• Collect, validate, and analyze sales productivity data to guide sales performance.
• Gather feedback from Sales Leaders and representatives to improve process consistency, efficiency, and effectiveness. Conduct research and analysis to identify barriers.
• Lead implementation of process changes in collaboration with field operations teams. Drive change management and resolve issues related to functional process areas.
• Conduct regular reviews of business operations to evaluate process performance. Facilitate two-way communication with sales leaders based on field input.
• Collaborate with management and cross-functional teams on field sales initiatives, deployment, and training of new sales strategies, processes, and tools.
• Provide input to the Sales Systems team on future SFA enhancements based on field feedback.
• Maintain knowledge of all business unit sales drivers, including strategy, compensation, quotas, training, and field management.
• Serve as a Subject Matter Expert for Sales Strategy, Process, and Tools.
• Plan, execute, and coordinate cross-functional projects aimed at improving sales performance, reducing administrative burden, and enhancing profitability.
• Collaborate with Sales, Sales Enablement, Marketing, Finance, HR, and IT to facilitate sales success.
• Clearly communicate goals, expectations, and project purposes to positively influence stakeholders.
• Work with functional and sales leadership to identify and select project team members.
• Ensure accountability for individual tasks and overall project success.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Computer Science, Business, Information Technology, or equivalent.
• 5+ years of experience in marketing or sales administration.
• CRM experience (Oracle, Salesforce, NetSuite, Microsoft Dynamics); Oracle CRM-CPQ preferred.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).

Knowledge, Skills, and Abilities

• Deep understanding of marketing and sales processes and workflows.
• Strong executive presentation and engagement skills.
• Excellent project management, data management, training, and support capabilities.
• Ability to build strong relationships with senior-level executives.
• Exceptional written and verbal communication skills.
• Solid business acumen and problem-solving abilities.
• Effective time management, organizational, and leadership skills.
• Ability to capture and document business and reporting requirements from multiple sources.
• Skilled in managing simultaneous data analysis requests of varying scope.
• Strong interpersonal skills; able to work independently and in team environments.
• Capable of crisis management.

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Diverse work assignments requiring interpretation and application of complex material and data.
• Minimal physical effort; mostly sedentary work with occasional walking, standing, bending, and lifting (typically under 10 lbs).
• Moderate dexterity required for regular use of tools such as calculators and keyboards.
• Travel may be required to meet with leadership teams.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create At Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself:

At Ricoh, You Can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.