Patient Care Coordinator - Patient Registration

Responsible for interviewing patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with billing, insurance or collection questions/concerns.

Processes all walk-in patients requesting assistance through financial aide programs and assists patients in determining alternate sources of coverage for hospital stays as well as payments arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration and financial counseling functions for patients during their hospitalization. Coordinates coverage issues with the Patient Verification Representative, Physician offices and the POS team. Along with POS Team members, is accountable for assuring timely and accurate patient information flow.  In addition to performing all facets and requirements of patient interviewing, the Patient Registration Coordinator oversees work flow and general operations on a given shift at the direction of the management staff.

As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and special projects as needed. Serves as a Department Super User with the Registration system, policies, and procedures of the department. As the lead, this role does not have decision making authority, however it is a valuable resource and a facilitator for receiving staff feedback and passing on that information to the Supervisor and/or Department Manager.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree
• 2 years experience in a medical setting with inpatient or outpatient admitting, insurance, financial counseling and medical terminology.
• Patient Registration, financial counseling and medical terminology experiences.

Why Join Providence Swedish? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.