Manager I, Risk

Manages, directs, and supervises staff and implements policies and tactical plans relative to risk management for an assigned areas of risk. Manages one or more processes relative to the identification, analysis, control or management of the assigned risk areas and may apply specific direct expertise personally. Provides support to peer operational management on detailed treatment of cases or specific areas of risk. May participate in various cross-functional committees having a focus on specific risks. Manages professionals and/or leaders and is accountable for the performance and results of a team. Decisions are guided by policies, resources and business plan. Develop, manage and guide execution of operational initiatives to achieve tactical objectives.

• Conceptualize and implement tools, methods, and programs to identify and mitigate operational and regulatory risks, manage risk exposure, and ensure best practices and compliance with regulations and policies
• Oversee functional and operational reviews, root cause analysis, analysis of existing business risk and the design and implementation of internal controls
• Develop and implement Key Risk Indicators (KRI) to detect and monitor risk exposure
• Oversee the identification and remediation of control deficiencies, conduct quality control reviews, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions and mitigate operational and regulatory risks
• Communicate quality assurance procedures, existing protocols, and effective controls
• Evaluate the adequacy of corrective action taken on past reviews and reports on the status of approved recommendations
• Partner with management and key staff from other business units to identify processes, study and investigate operational risk issues, and develop solutions
• Ensure understanding and implementation of new operational risk policies and procedures
• Develop and translate strategy and goals into branch objectives, plans, and actions
• Broad knowledge of applicable federal and state laws, rules and regulations
• Broad knowledge of banking/financial industry trends, products and services
• Broad knowledge of debit and/or credit card fraud issues, patterns and processes
• Experience leading and managing an analytics operation, preferably in a large financial institution, including operational and regulatory risk controls
• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity solving business problems
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Broad knowledge of regulatory and industry standards impacting financial and debit/credit card products debit/credit card fraud detection, analytics, trends, programs and industry regulations
• Experience analyzing data to identify red flags for operational risks
• Experience supervising and leading employees
• Experience working with all levels of staff, management, stakeholders, vendors
• Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

• Master’s Degree in related field or equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 9213 | Remote

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.