Customer Onboarding Strategist, Acquisitions, Google Customer Solutions (English, Japanese)

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in an account management, client service or management consulting role.
• Ability to communicate in English and Japanese fluently to interact in this customer-facing role.

Preferred Qualifications:

• 2 years of experience working in a digital agency, with Google products.
• 2 years of experience in the TV or media industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Ability to reach out to customers and enjoy helping customers to add value to their business.
• Excellent communication skills.

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

You will be a key member of our APAC Onboarding Team a sales team responsible for on-boarding new advertisers to Google throughout the region.

In this role, you will be working with our new customers as they go through an on-boarding period, you set the goal and the strategy for how their products and services reach our users. You will own a set of new customers for six months to grow the next generation of customers for Google.

You work with an engaged team and bring creativity to grow and transform. The Customer On-boarding team operates like a Start-Up to enable creativity thought-leadership with a self-management team practice. Also you will execute the strengths in product knowledge, consultative promotion, account management and work cross-functionally with our acquisitions, product, program, and same-store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding on-boarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer project transfers.
• Implement ways to improve the customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Provide advice to help our advertisers get the best return on their investment by working with them in a consultative role.