Program Manager, IT Asset Management

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• Experience in IT asset management.

Preferred Qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
• Experience in master data governance.
• Understanding ITAM principles and the asset life-cycle, Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM).

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities

• Apply knowledge of the Common Service Data Model (CSDM) and practical experience designing and managing the Configuration Management Database (CMDB).
• Create and enforce policies, using ServiceNow tools, configuring and managing ServiceNow Discovery to manage CI relationships and resolve data discrepancies.
• Create ServiceNow reports and performance analytics dashboards to visualize CMDB health, asset data, and other key metrics for various stakeholders.
• Leverage ServiceNow workflows, Flow Designer, and business rules are essential for automating asset life-cycle processes from procurement to retirement.
• Own and manage the IT Hardware Product Catalog in ServiceNow, ensuring seamless data integrity and synchronization between ServiceNow, which acts as the system of record for IT assets, and SAP S/4HANA, the system for financial and procurement data.